Ronald E. Harper
Cayce,SC
Summary
To find a job in Sales and Service. I work great with others and have an extensive background in Sales. I have great customer relation skills.
Professional service technician with strong focus on team collaboration and achieving results. Skilled in equipment maintenance, troubleshooting, and repairs. Reliable and flexible, adapting to changing needs seamlessly. Valued for problem-solving abilities, technical expertise, and results-driven mindset.
Diligent [Desired Position] with solid background in service mechanics. Demonstrated ability in diagnosing and repairing mechanical issues, contributing to improved operational efficiency. Proven track record of utilizing problem-solving skills and technical knowledge to ensure equipment reliability and safety.
Experienced with diagnosing and repairing mechanical systems, ensuring optimal functionality. Utilizes technical expertise and efficient problem-solving to maintain operational readiness. Track record of enhancing equipment performance through strong understanding of maintenance protocols and safety standards.
Service professional with comprehensive background in mechanical services, ensuring high-quality maintenance and repairs. Known for collaborative approach and commitment to achieving results, adapting seamlessly to changing demands. Expertise in troubleshooting, preventive maintenance, and fostering team-oriented work environment.
Skilled Service Mechanic bringing 15 years of progressive experience in troubleshooting, maintenance and repair of gas deisel automobiles. Effective communicator with customer and management. Organized, detail-oriented and adept at efficiently prioritizing high-volume workloads.
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Road Service Mechanic
Stay Alert
Columbia, SC
11.2020 - 09.2023
- Diesel Mechanic, service tech
Sales & Service Associate (SSA)
Heritage Crystal Clean
Cayce, SC
03.2016 - 05.2020
- I was a Sales and Service Tech, I sold filtration and parts washers to large computer cutting industries, as well as small automotive shops. I traveled SC and GA in my position. The machines I sold I serviced them on set intervals as well I made repairs if needed. I was the number one salesman in the company in my division nationwide for two consecutive years and was leading the year before the layoffs. I grew my territory in both states with the ability to communicate with corporate leaders and plant managers with my product knowledge and sales skills. The gross sales and territory grew from 30% annually to over 78% in gross profit while I was there. I was often part of sales blitz teams that flew to other locations across the country to assist in their start-ups and to help increase sales and to search for new customer in their areas, it was a team effort with other reps from other branches. The teams were made up of two people, and we were sent out to pick up new customers and sale as much product as possible in one week, the times I was part of the blitz we usually sold the most or picked up the most accounts by using sales techniques that were offered and implemented by other reps. This helped not only me but my company as a whole, that shows, I am willing and able to do what is necessary to become a team player to increase sales and help the company expand.
Driver/Sales Workers
CITY ELECTRIC SUPPLY COMPANY
SYRACUSE, NY
05.2015 - 12.2016
- Delivery of materials counter sales pulling and receiving orders basic warehouse duties
Education
Business administration
Midlands Technical School
West Columbia, SCSkills
- I have great customer relationship skills in Sales, Inside Sales or Outside Sales I work well with others and like to make sure the customer is completely satisfied
- I have knowledge of products both mechanical and technical
- Customer service-focused
- Engine repair
- Customer Service-oriented
- Computerized diagnostic tools
- Vehicle maintenance and repair
- Hydraulic systems proficiency
- Documentation and recording
- Blueprint interpretation
- Articulate communication
- Schematic reading
- Pneumatic systems
- Preventive maintenance and repair
- Mechanical aptitude
- Electrical
- Troubleshooting, diagnostics, and testing
- Strong work ethic
- Customer service
- Changing tires
- Changing oil
- Problem-solving
- Time management
Accomplishments
- Promoted products and encouraged customers to upgrade their existing product plans.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
Scdmv
Languages
English
Full Professional
Timeline
Road Service Mechanic
Stay Alert
11.2020 - 09.2023
Sales & Service Associate (SSA)
Heritage Crystal Clean
03.2016 - 05.2020
Driver/Sales Workers
CITY ELECTRIC SUPPLY COMPANY
05.2015 - 12.2016
Business administration
Midlands Technical School