Ronald Figueroa Nunez
Cedar Rapids,IA
Summary
Willing to take any task to support team and help business succeed . Always willing to take on any task. Adapts quickly to new needs and polices. Fast learner and always focused. Bilingual ( Spanish fluently) also offer strong team leadership and well customer services abilities, always open minded.
Overview
8
8
years of professional experience
Work History
Event Manager
R&D Events
10.2023 - Current
- Increased client satisfaction by consistently delivering well-executed events.
- Increased overall client satisfaction through consistent communication and proactive problem-solving.
- Interfaced with clients to understand event objectives.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
Cable Installation Technician
Nx Utilities
11.2022 - 10.2023
- Repaired and updated equipment to conform to company-wide standards.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Completed new connects, reconnects, disconnects, and service changes for residential customers.
- Provided training on use, troubleshooting, and calibration of equipment.
- Installed data and telephone cable lines between outside underground or pole lines and residential homes.
- Installed Cable, Internet packages as third party for Mediacom.
Project Manager
Division 7
09.2021 - 11.2022
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed commercial construction projects by working effectively with general contractors, subcontractors.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Put together estimates, specifications and other project documents.
- Manager projects to the full extent of start to finish, roofing, siding, gutters, fascia, soffit.
Regional Project Manager
Usa Property Services
05.2021 - 09.2021
- Reported regularly to managers on project progress and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between projects to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
Labor Worker
ADM
08.2020 - 05.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Perform tasks involving physical labor for industrial projects.
- Communicate well with foreman, site superintendent and others you may come into contact with on the job site.
- Keep work area and job site clean and orderly as possible to prevent injuries, fatalities, or other safety related incidents.
Cleaning Supervisor
Sixtos Cleaning
03.2019 - 05.2021
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Removed office trash, cleaned desktop, and dusted technology.
- Kept entryway's, common areas, and public spaces presentable and clean.
- Sorted trash into paper, plastics, and other recyclable item categories to reduce waste.
- Restocked bathroom and break room supplies nightly.
Quality Control Inspector
AMI
03.2020 - 08.2020
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Collaborated with production staff to establish and meet quality standards
- Check windows and accessories, make sure its clean and nothing is missing or broken.
- Temporary Position
Bilingual Customer Service Representative
Safelite Solutions
09.2019 - 03.2020
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Maintained and managed customer files and databases.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Safeguarded customer data by observing all information security policies and confidentiality guidelines.
- Assist them with filling a claim on their insurance policy.
- Temporary Position
Delivery Driver
God Bless Transportation
06.2019 - 09.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Handled 15+ deliveries each day across Iowa.
- Lifted packages weighing up to 500 pounds to load truck daily.
Bilingual CSR
Robert Half Staffing Agency
04.2019 - 06.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Had to make calls and complete surveys on behalf of the Iowa Work Force Development.
- Talking with people, convincing them to take the survey.
- Helped improve processes and products by relaying customer feedback.
Assembly Line Worker
Remedy Intelligent Staffing
01.2019 - 04.2019
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Kept line moving smoothly by feeding in raw materials and removing completed work for sorting, processing, and shipment.
- Monitored processes to avoid overloading and keep machinery functioning properly
Roofer Laborer
Domingo's Roofing
06.2016 - 10.2018
- Installed, repaired, and replaced roofing systems.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed asphalt shingles roofing system to manage exterior construction projects of residential homes.
- Fit the new roof around walls, vents and other roof features with accurately cut felt, shingles and strips of flashing.
- Minimized risk of water leakage or rusting by properly covering exposed nail heads. Collaborated well with team members to carry out daily assignments and achieve team targets.
- (SEASONAL JOB SUMMER OF 2016, SUMMER OF 2017, SUMMER OF 2018 ONLY)
Education
No Degree - Business Administration And Management
Kirkwood Community College
Cedar Rapids, IAHigh School Diploma -
John F Kennedy High School
Cedar Rapids, IA05.2017
Skills
- Cabling Layouts
- Electrical Troubleshooting
- Customer Service
- Data Collection
- Call Management
- Appointment Scheduling
- Account Updating
- Spanish Translation
- Bilingual Spanish/English
- Team Management
- Computer Skills
- Performance Management
Hobbies
- Church
- Family Time
- Basketball
- Golf
- Soccer
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Event Manager
R&D Events
10.2023 - Current
Cable Installation Technician
Nx Utilities
11.2022 - 10.2023
Project Manager
Division 7
09.2021 - 11.2022
Regional Project Manager
Usa Property Services
05.2021 - 09.2021
Labor Worker
ADM
08.2020 - 05.2021
Quality Control Inspector
AMI
03.2020 - 08.2020
Bilingual Customer Service Representative
Safelite Solutions
09.2019 - 03.2020
Delivery Driver
God Bless Transportation
06.2019 - 09.2019
Bilingual CSR
Robert Half Staffing Agency
04.2019 - 06.2019
Cleaning Supervisor
Sixtos Cleaning
03.2019 - 05.2021
Assembly Line Worker
Remedy Intelligent Staffing
01.2019 - 04.2019
Roofer Laborer
Domingo's Roofing
06.2016 - 10.2018
No Degree - Business Administration And Management
Kirkwood Community College
High School Diploma -
John F Kennedy High School
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