Ronald Fountain

• Fulfilled a one-year contract to successfully assist in the merger of two business entities
• Provided human resource expertise to smoothly transition all HR Systems, Federal and State tax information, bank accounts and customer service and accounting systems to the new organization
• Provided daily administrative support to CEO on all matters including prioritizing tasks, travel and trade-show scheduling, and high-low priority financial notifications
• Provided pay system support and reports for all employee’s wage, absence and attendance, tax rate and end of year tax reporting, as well as edits/ updates on employee or company information
• Provided accounts receivable and payable support and provided weekly/monthly MS Excel reports to CEO
• Established and maintained professional and positive rapport with customers, suppliers and repair centers, and generated quick resolution of any problematic areas that required attention
• Engaged with external biomedical engineers, technicians and repair center personnel to monitor, improve process flow, and coordinate the repair of over 2,000 biomedical devices.
• Managed key executive office staff and prioritized workloads.
• Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
• Developed monthly reports.
• Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
• Managed day-to-day development issues.
• Reduced errors in accounting and financial reporting by modifying current processes.
• Observed all laws, regulations and other applicable obligations.
• Translated business priorities into implementable actions.
• Reconciled business and creative needs.
• Oversaw adequacy and soundness of organization's financial structure.
• Number years of analyst experience.

• Account Executive overseeing the coordination, supervision and recruiting for two separate client accounts simultaneously
• Acted as business partner, advisor, and consultant that reported directly to my regional account executive
• Managed a recruitment team to source, recruit, interview and onboard numerous field technicians, service technicians and engineers nationwide
• Maintained flexibility and adaptability when having to shift efforts from one account to the other when requested
• Consistently succeeded in weekly and monthly talent acquisition goals.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Referred candidate resumes to customer account managers for evaluation and submission.
• Developed and implemented strategies to identify and source technical talent for multiple industries.
• Used Boolean searches to develop applicant portfolios for expected openings.
• Collaborated with HR leadership regarding candidate salary determinations.
• Assisted with writing job postings and job descriptions for boards.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

• 6 month Contract Recruiter who performed daily monitoring on all personnel vacancies, utilized traditional and creative sourcing techniques, communicated and built lasting relationships with Hiring Managers.
• Conducted full-cycle recruiting from sourcing, interview preparation and scheduling, wage equity analysis and employment offer negotiations, and worked with Hiring Managers and Human Resources to complete the onboarding process.
• Utilized Taleo Recruiter, Oracle, Workday and personal applicant tracking systems to update daily/weekly applicant progress.
• Participated in weekly requisition launch calls, MS TEAMS calls with talent acquisition leaders, and provided daily updates on candidate progress
• Expertly created sourcing campaigns utilizing LinkedIn, Indeed, CareerBuilder, and various other online job board sourcing applications
• Partnered with local and national military veteran groups to attract skills from transitioning military personnel.

• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Advertised job opportunities on social media platforms and job boards.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Coordinated schedules to arrange management interviews with applicants.
• Studied job descriptions and qualifications to determine applicant requirements.
• Collaborated with hiring managers to understand job requirements and expectations.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Operated and maintained applicant tracking and candidate management systems.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Collaborated with HR leadership regarding candidate salary determinations.
• Assisted with writing job postings and job descriptions for boards.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

• Successfully implemented all monthly, quarterly and yearly office recruiting goals, and maintained high racial, gender, career/technical and educational diversity numbers
• Canvassed large recruiting area of over 30,000 square miles and targeted recruiting efforts toward diversity, quality and quantity
• Utilized PeopleSoft programming, LinkedIn, Facebook Jobs, and multiple other applicant tracking systems to screen leads, identify prospects and successfully staff a plethora of mission essential human resource needs
• Partnered with eight separate Coast Guard commands, joint service commands, and numerous other community and academic institutions to increase recruiting visibility and generate a larger pool of applicants
• Performed office management functions including property inventory, vehicle maintenance, personnel evaluation and career development, to attain corporate goal initiatives
• Developed and implemented yearly local outreach and marketing plans
• Partnered with local emergency management liaisons and internal managers to ensure compliance with safety and operational standards.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Instructed senior leaders on appropriate employee corrective steps.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Fostered positive work environment through comprehensive employee relations program.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Recruited top talent to maximize profitability.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Set and conveyed recruitment goals to downstream staff.
• Designed, developed and implemented successful recruitment process to fill more than Number vacancies each year.
• Built and strengthened successful relationships with external recruiters and agencies.
• Managed recruitment team and trained and mentored new advisors.
• Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
• Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.

• Collaborated with headquarters units on monthly and yearly career promotions, and published timely monthly promotion messages for over 18,000 enlisted personnel
• Administered technical qualification compliance checks, and assisted in the development of waiver and transcript verification processes for use Coast Guard wide
• Built positive, strong relationships with organizational leaders which led to engaged collaboration and work-flow process improvements
• Assisted with the delivery and data input for semi-annual promotion testing for over 30,000 personnel
• Provided bi-monthly promotion reports to identify system generated errors, which resulted in timely advancement of over 700 personnel who would otherwise been ineligible for promotion.
• Developed and oversaw integrated content strategy encompassing channel selection and focus, editorial governance and metrics.
• Continually maintained and improved company's reputation and positive image in markets served.
• Improved website visibility through development and implementation of SEO strategies.
• Mentored local personnel on best practices and protocols to maximize productivity.
• Wrote and distributed press releases to increase brand visibility.

• Advised military and Department of Defense civilians of their entitlements for shipment of personal property, passenger travel, and the preparation of necessary documentation
• Trained new customer service technicians on policies, procedures, tools, and terminology used to deescalate and remedy pay and personnel issues, leading to continuously exceeding customer satisfaction
• Strategically utilized and monitored analytical customer service technician reports to improve training, intervention, and assist with periodic employee review input
• Researched, interpreted, and coordinated actions pertaining the daily remedy of pay and travel entitlements
• Coordinated and monitored weekly reporting spreadsheets, and utilized MS Word, MS Excel and PeopleSoft to gather and compile weekly statistics for Customer Service Call Center.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Followed through with client requests to resolve problems.
• Kept accurate records to document customer service actions and discussions.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Generated customer satisfaction surveys to analyze results into action plans.

• Canvassed, interviewed, recruited and onboarded Coast Guard applicants for diverse part-time, full-time and officer positions
• Researched local area for recruiting opportunities, compiled database with local influencers, and partnered with area high schools and universities
• Provided yearly marketing and outreach plans utilizing past recruiting trends and tactics
• Performed over 150 military funeral honors, solidifying commitment to military integrity and community responsibility.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Advertised job opportunities on social media platforms and job boards.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Coordinated schedules to arrange management interviews with applicants.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.
• Studied job descriptions and qualifications to determine applicant requirements.
• Developed recruiting strategies to identify qualified candidates and build network.
• Collaborated with hiring managers to understand job requirements and expectations.
• Developed and implemented plans to improve recruitment process.
• Operated and maintained applicant tracking and candidate management systems.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Completed human resource operational requirements by scheduling and assigning employees.
• Advocated for staff members, helping to identify and resolve conflicts.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Collaborated with managers to identify and address employee relations issues.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Developed and monitored employee recognition programs.
• Administered employee benefits programs and assisted with open enrollment.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

Academic Highlights

• Honoree of Phi Kappa Phi
• 3.9 GPA
• Capstone Project: Regaining Public Trust While Leading Military Recruitment Teams, Author
• Ranked in Top 2% of class

Received certification for over 4,000 hours in performing recruiting, management, and counseling, organization and implementation of career programs, management of personnel support and safety programs, public affairs administration, marketing and advertising support, and technical and logistics management. Technical Summary Highly adaptable Human Resource manager, Recruiter, and Recruiting Manager, with experience with numerous HR and recruiting systems. Keen ability to combine past recruiting, human resource, management and academic knowledge to leverage and adapt to work tempo changes, and establish and maintain professional rapport with Hiring Managers, colleagues and candidates. Analytical thinker, solution oriented, and mission success driven. Utilized Joint Advertising Market Research and Studies (JAMRS) and Harvard Business Review Artificial Intelligence (AI) statistical annual data to identify, develop, and implement targeted, recruiting campaigns, local advertising and marketing campaigns. Implemented and utilized numerous applicant tracking systems and processes to successfully staff candidates, with proven leadership in guiding recruiting teams to success. Lead in-house candidate sourcing and screening, placement, and onboarding for over 2,000 candidate-hirees across 5 states. Served as president / certifying agent for 13 recruiting offices throughout 6 state regions.

• Relevant Coursework: [Subject] & [Subject]
• Professional Development: [Subject]

Academic Highlights

• Awarded Recognition for academic excellence
• Honoree of National Society of Collegiate Scholars
• 3.65 GPA