Ronald Gomes
Woodbridge
Summary
Proven track record in enhancing office efficiency and customer satisfaction at Akima Global Services, showcasing strong problem-solving and document management skills. Excelled in maintaining confidentiality and streamlining communication, contributing to a positive work environment and improved client retention. Demonstrates a commitment to professional development and mastery in both verbal communication and data entry.
Overview
3
3
years of professional experience
Work History
General Office Clerk
Akima Global Services
02.2023 - Current
- Maintained confidentiality while handling sensitive information across various departments within the organization.
- Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.
- Updated company databases regularly to ensure accurate employee contact information was readily available when needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Enhanced office efficiency by organizing and maintaining filing systems for essential documents.
- Facilitated smooth office functioning through effective inventory management of office supplies and equipment.
- Boosted team morale through fostering a positive work environment that encouraged open communication channels among colleagues.
- Supported daily operations with tasks such as data entry, photocopying, scanning, and faxing.
- Contributed to team collaboration by participating in staff meetings and assisting with various projects as needed.
- Leveraged software applications such as Microsoft Office Suite to complete assigned tasks quickly.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
Bank Teller
Burke & Herbert Bank
02.2022 - 07.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Education
Bachelor of Science - Business Management
George Mason University
Fairfax, VA05.2021
Skills
- Scheduling appointments
- Maintaining records
- Typing Speed
- Document Management
- Basic accounting
- Research abilities
- Customer Service
- Verbal Communication
- Office Administration
- Strong Problem Solver
- Data Entry
- Professional and mature
Timeline
General Office Clerk
Akima Global Services
02.2023 - Current
Bank Teller
Burke & Herbert Bank
02.2022 - 07.2022
Bachelor of Science - Business Management
George Mason University
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