Ronald Gray
Hampton,VA
Summary
Dynamic professional with extensive experience in incident management and emergency response at AECOM. Proven track record in training and mentoring staff, enhancing safety compliance, and improving operational efficiency. Adept at building strong customer relationships and solving complex problems, ensuring effective communication and teamwork in high-pressure environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and
And integrity on behalf of AECOM, co-workers, and motorists.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Safety Service Patrol
AECOM
Virginia Beach, Virginia
12.2019 - Current
- Frequently collaborate with the Virginia State Police, fire departments, and towing companies to expedite the clearance of incidents.
- Respond to real-time roadway events and incidents, accidents, vehicle breakdowns, road debris, and other obstructions and traffic hazards.
- Train and mentor new patrol staff on VDOT and AECOM safety policies and protocols, customer interaction, and emergency procedures.
- Recommend process improvements to enhance patrol efficiency.
Gosnold Services
Owner
Hampton, VA
01.2012 - 01.2019
- Remediation of odor, fire, and water damage to homes, offices, boats, and autos. Specialized in pet and cigarette odors.
- Developed and maintained relationships with Hampton Roads dealerships and local marinas, with 'word of mouth' recommendations.
Mortgage Broker
Lenders Choice Mortgage Corp -Owner and President
Cape Coral, Florida
01.2005 - 01.2011
- Employed sixteen mortgage brokers, ten telemarketers. and four administrative staff.
- Achieved consistent monthly multimillion dollar closings until housing market crash of 2008. Remained open to facilitate income for a fraction of the staff.ovide income for a fraction of staff.
Mortgage Broker
Gulf
Cape Coral, Florida
01.2000 - 01.2005
- Top-producing broker maintaining or exceeding a place in the $100,000 Club.
- Developed excellent relationships with the major lenders in South Florida. Was known for "clean" and complete packages submitted with a uniquely high percentage of approval.
Education
United States Air Force
Plattsburgh, NY12-1977
High School Diploma -
Roscoe Central School
Roscoe, NY06-1974
Skills
- Incident management
- Scene Safety
- Safety compliance
- Emergency response
- Training and mentoring
- Process improvement
- Vehicle recovery
- Customer relationship management
- Problem solving
- Effective communication
- Teamwork and collaboration
- Customer relations
Certification
- Mortgage Broker License 2002 Tampa, FL
- Current on all AECOM certifications including CPR, First Aid, Fire extinguishing, Lift and Tow.
Timeline
Safety Service Patrol
AECOM
12.2019 - Current
Gosnold Services
Owner
01.2012 - 01.2019
Mortgage Broker
Lenders Choice Mortgage Corp -Owner and President
01.2005 - 01.2011
Mortgage Broker
Gulf
01.2000 - 01.2005
United States Air Force
High School Diploma -
Roscoe Central School
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