Ronald Guzman
Cordova,TN
Overview
36
36
years of professional experience
Work History
RMA OEM FA Technician Level IV
Intuitive Surgical
01.2022 - Current
- Perform simple and complex repairs on OEM RMA assemblies
- Provide assistance with failure analysis of RMAs and properly documents findings
- Perform some-what complex tasks in preparation for FA and testing
- Verify assembly documentation accuracy, read engineering drawings etc
- Sets up and operates machines/equipment /fixtures needed to perform FA and testing processes
- Follow all applicable work instructions to perform FA and testing processes
- Communicates status of testing with supervisor and other departments as necessary
- Conduct complex quality inspection of own or other's work to ensure workmanship standards are met
- Properly complete manufacturing documentation and help maintain its accuracy
- Follow all corporate, safety and production procedures and regulations and maintains a clean and orderly workstation
- Assure that his/her group adheres to the company standards and regulations
Assembly Technician Level IV
Intuitive Surgical
01.2022 - 01.2022
- Assemble a variety of products according to standard work instructions and prints
- Operate and set up (as needed), production equipment/fixtures
- Become proficient at multiple assembly tasks while meeting requirements for workmanship, safety, and productivity
- Perform preparation work such as line clearance and changeover
- Perform inspection of own and other's work
- Perform simple repairs on own or other's work
- Cross-train or mentor others in areas of expertise (as needed)
- Properly complete manufacturing documentation
- Initiate basic material requests, report quality issues, report efficiency, record measurements as needed
- May report work order information into computer
- Maintain the accuracy of identification and count of point-of-use materials
- Accurately determine and report material shortages
Assembly Technician Level III
Intuitive Surgical
01.2019 - 01.2022
- Perform simple and complex repairs on RMA assemblies
- Provide assistance with failure analysis of RMAs and properly documents findings
- Perform some-what complex tasks in preparation for repair and testing
- Able to verify assembly documentation accuracy, read engineering drawings etc
- Sets up and operates machines/equipment /fixtures needed to perform repair and testing processes
- Follow all applicable work instructions to perform repair and testing processes
- Provide detailed symptom descriptions for failures uncovered during functional test and calibration to assist in component-level troubleshooting
- Properly complete manufacturing documentation and help maintain its accuracy
- Initiate material requests (MTs), reports quality issues (VRs, Process Log), and records transactions in SAP as needed to preserve traceability
- Participates in investigational teams for FRU's to provide input if required
- Verify assembly documentation accuracy, read engineering drawings etc
- Sets up and operates machines/equipment /fixtures needed to perform repair and testing processes
- Communicates status of repairs with supervisor and other departments as necessary
- Provides detailed symptom descriptions for failures uncovered during repair, functional test, and calibration to assist in component-level troubleshooting
- When possible, makes process flow recommendations to Supervisor or Manager of department
- Assist in the training of less experienced RMA Techs on learning to troubleshoot and repair all FRU's
- Conducts complex quality inspection of own or other's work to ensure workmanship standards are met
- Takes ownership of individual tasks to insure completion with the highest level of quality
- Assure that group adheres to the to the company standards and regulations
Customer Service Associate II
Lowe’s
01.2016 - 01.2019
- Provide customer assistance in different areas as required, re-stock product, ensure all Ailes comply with store standards
International Service Rep II
FedEx Freight
01.2015 - 01.2019
- Responsibilities: International invoicing auditor
- Accounts payable or accounts receivable; ensure invoices are accurate and that bills are paid on time
- Ensure the invoice charged is not overpay, entering information about vendors services into the company database, ensuring that the charges and amounts due are correct and submit the check request to accounts payable system for the payment to be issue and approved by the appropriate manager
- If there are any errors or discrepancies in the invoices, ensure to resolve those problems with the appropriate vendor
- Responsible for monitoring the RPL system (Restricted Party Screen)
- Research each shipper or consignee that is targeted by the system with the appropriate government agency that they are clear to ship or receive international merchandise
Television Repair Technician
Aerotek/TAK Electronics/Sharp
01.2015 - 01.2015
- Responsibilities: Identify Televisions and Monitors failure, repair, and test unit for resale
Onsite Manager
Prestigious Placement Inc.
01.2014 - 01.2015
- Responsibilities: Perform daily attendance reports for customers, perform daily time adjustments on employee’s timecards including payroll (kronos), verify that all requisitions have been filled on timely matter, report to customer changes regarding temporary personnel
Apple Laptop Repair Tech
Aerotek/Flextronics
01.2014 - 01.2014
- Responsibilities: Diagnose, repair and test Apple laptop computers
Personnel Supervisor
Ocean Group Construction LLC
01.2013 - 01.2014
- Responsibilities: Hire sub-contractors for renovations on apartment complex, perform daily inspections on jobs from sub-contractors, perform payrolls for all employees
Ramp Agent, Service Agent
FedEx Express
01.2010 - 01.2013
- Responsibilities: Transport all IP load from the station to the airport, clear outbound freight thru customs, perform the weight and balance, load aircraft with all the cargo, comply with all airport paperwork, perform marshaling for the aircraft, complete all system information regarding the flight take off, perform all duties on a timely matter with no delays to avoid penalties
Team Lead2, Apple Laptop Repair Tech
Aerotek /Flextronics
01.2008 - 01.2010
- Diagnose, repair and test Apple laptop computers
- Verify that all technicians comply with daily quote of units repaired, ensure parts are being delivered on time for the repairs, and report to supervisor system problems
Onsite Supervisor
Select Staffing/Remedy
01.2004 - 01.2008
- Responsibilities: Perform daily attendance reports for customers, perform daily time adjustments on employee’s timecards including payroll, perform head counts on over500 employees, perform orientation to new associates, and verify that all requisitions have been filled on a timely matter, report to customer changes regarding temporary personnel
Picking Lead
Km Logistics
01.2002 - 01.2004
- Responsibilities: Run reports for daily tasks, assigned orders to pickers based on carrier cut-off time, ensure all picks are performed on timely matter, verify locations reported as empty, identify parts, performed daily meetings with all pickers to update personnel of changes, attend to daily meeting with Operations supervisor
- Perform reports for management on daily operations
- Check pickers timecards to control overtime
Sr. Claims Agent. Sr. Customer Rep.
Federal Express/FedEx
01.1991 - 01.2001
- Responsibilities: Perform daily update on queue claims, keep customers updated on investigations or results of their claims, analyze company contract to process customers claims, process customer satisfaction payments
Ops Supervisor
Intertrade Courier International
01.1989 - 01.1991
- Perform daily sort for all freight to be deliver, assigned routes for all courier based on attendance, perform daily reports for all freight delivered via telex
Education
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Hillcrest Elementary School
Lawrence, MOundefined
Unidad Educacional Paraiso
Caracasundefined
Dangerous Goods Level I Specialist
Bogotáundefined
Management101
Aliso Viejo, CAundefined
International Customer Service Agent
Sao PaoloAutomotive Mechanic
Atema
Caracasundefined
Apple Certified Laptop Repair Technician
Memphis, TNSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Mechanical Knowledge
- Documentation and reporting
- Customer interaction
- Extensive organizational skills
- Assembly and production
- Blueprint reading
- Diagnostic testing
LNGG
Bilingual Spanish - English
Training
- RMA OEM FA Technician Southaven, MS – USA –2022.
- Intuitive Surgical - Assembly Technician Level II, Southaven, MS – USA –2019.
- Sharp - Television Repair Technician, Memphis, TN-USA –2015.
- Apple - Certified Laptop Repair Technician, Memphis, TN-USA –2014.
- Fedex - Dangerous Goods Level I Specialist. Bogota – CO –2011.
- Automotive Mechanic– Caracas-VE –2010.
- Fedex - Feeder Ramp Agent. Caracas-VE –2010.
- Fedex - Service Agent. Caracas-VE-2010.
- Apple - Certified Laptop Repair Technician. Memphis, TN – USA –2008.
- Select Staffing - Management101, Aliso Viejo, Ca – USA –2005.
- Fedex - Dangerous Goods Level I Specialist. – Caracas-VE –1995.
- Fedex - International Tracking and Tracing. San Juan – PR –1995.
- Fedex - International Customer Service Agent. Sao Paolo – BR-1992.
Timeline
RMA OEM FA Technician Level IV
Intuitive Surgical
01.2022 - Current
Assembly Technician Level IV
Intuitive Surgical
01.2022 - 01.2022
Assembly Technician Level III
Intuitive Surgical
01.2019 - 01.2022
Customer Service Associate II
Lowe’s
01.2016 - 01.2019
International Service Rep II
FedEx Freight
01.2015 - 01.2019
Television Repair Technician
Aerotek/TAK Electronics/Sharp
01.2015 - 01.2015
Onsite Manager
Prestigious Placement Inc.
01.2014 - 01.2015
Apple Laptop Repair Tech
Aerotek/Flextronics
01.2014 - 01.2014
Personnel Supervisor
Ocean Group Construction LLC
01.2013 - 01.2014
Ramp Agent, Service Agent
FedEx Express
01.2010 - 01.2013
Team Lead2, Apple Laptop Repair Tech
Aerotek /Flextronics
01.2008 - 01.2010
Onsite Supervisor
Select Staffing/Remedy
01.2004 - 01.2008
Picking Lead
Km Logistics
01.2002 - 01.2004
Sr. Claims Agent. Sr. Customer Rep.
Federal Express/FedEx
01.1991 - 01.2001
Ops Supervisor
Intertrade Courier International
01.1989 - 01.1991
undefined
Hillcrest Elementary School
undefined
Unidad Educacional Paraiso
undefined
Dangerous Goods Level I Specialist
undefined
Management101
undefined
International Customer Service Agent
Automotive Mechanic
Atema
undefined
Apple Certified Laptop Repair Technician