Ronald Hayes
Lynn Haven
Summary
Detail-oriented IT and cybersecurity professional with experience in troubleshooting, configuring, and supporting network environments. Former United States Air Force Security Forces Supervisor skilled in risk management and mission-critical operations. Holds an Associate of Science in Cybersecurity and is pursuing CompTIA Security+ certification. Seeking IT Support, System Administrator, or Cybersecurity role to leverage technical troubleshooting and security expertise for organizational success.
Overview
12
12
years of professional experience
Work History
Xfinity Cable Tech 3
Comcast
Panama City, FL
06.2025 - Current
- Configured customer wireless networks, optimized Wi-Fi performance, and resolved connectivity issues across PCs, mobile devices, gaming consoles, smart TVs, and IoT devices.
- Installed, configured, and troubleshot residential and small business network infrastructure, enhancing connectivity through routers, Wi-Fi gateways, switches, MoCA networks, and Ethernet.
- Diagnosed Layer 1 and Layer 2 connectivity issues using signal analysis tools, cable testing equipment, and network diagnostics.
- Documented troubleshooting steps, installations, and service resolutions in company ticketing and work order management systems to streamline service delivery.
Security Forces Supervisor
United States Air Force
01.2015 - 01.2021
- Led rapid response teams to effectively mitigate physical and digital security threats, enhancing overall security posture.
- Managed and enforced security policies, safeguarding sensitive systems and classified data from potential breaches.
- Supervised and trained teams of 21 personnel, maintaining operational readiness and strict adherence to security protocols.
- Conducted security risk assessments and implemented access control measures.
- Developed and delivered security awareness training for 72 airmen, reinforcing best practices in physical security and operational security (OPSEC).
- Operated surveillance and security monitoring systems, responding to incidents in real-time.
Education
A.S. - Cybersecurity
Gulf Coast State College
02-2025
Skills
- Cable installation
- Network Troubleshooting
- System Administration
- Threat Mitigation
- Cybersecurity compliance
- Risk management
- Database & Account Management
- Technical Documentation
- Reliability
- Analytical thinking
- Attention to detail
- Customer Service
Timeline
Xfinity Cable Tech 3
Comcast
06.2025 - Current
Security Forces Supervisor
United States Air Force
01.2015 - 01.2021
A.S. - Cybersecurity
Gulf Coast State College
CLEARANCE
Secret Security Clearance (Expired 2024)