Ronald Higley
Allegany,New York
Summary
Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 3-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.
Overview
20
20
years of professional experience
Work History
Medical/Surgical Nurse Manager
Olean General Hospital
01.2022 - Current
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Managed 60 nurses and 40 paraprofessional nursing activities in 120-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
Manager of Hospital Operations
Olean General Hospital
03.2020 - 02.2022
- Coordinate’s nursing care and admission process for 5 units as well as transfers from other facilities.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Supervise nursing staff, radiology, environmental services, cardiopulmonary, and surgical services
- Liaison between staff and physicians, families, and patients
- Implement and evaluate hospital and unit standards, policies, and procedures.
Registered Nurse
Olean General Hospital
05.2018 - 03.2020
- Educated up to 15 patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained 6 new graduate nurses in proper techniques, care standards, operational procedures and safety protocols.
- Managed care from admission to discharge.
- NIH Stroke certified.
- Promote patient centered care.
- Participated in multiple disciplinary rounds.
- Preform duties of charge nurse for Cardiac and Stroke units.
AEMT-CC and EMS Captain
Allegany Rescue and EMS Inc
05.2003 - 01.2018
- Provide guidance and leadership to basic and advanced Emergency Medical Technicians while ensuring that they are up to date with their skills
- Ran day-to-day operations of the ambulance, including ordering supplies, created relations with community and EMS based agencies, as well as scheduling of manpower to provide 24/7 response for the community
- Consistently instituted best practices and appropriate emergency therapy needed to save lives
Education
Bachelor of Science - Nursing
05.2020
Associates - Nursing
05.2018
Skills
- Quality Assurance
- Quality Control
- Staff Development
- Policy Development
- Conflict Management
- Work Planning and Prioritization
- Staff Leadership
- Manage Records
Accomplishments
- Supervised team of 110 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets (patient falls, missed EKG's, and employee attendance).
- Facilitated movement of prospective employees from Med/Surg to ED and BHU.
- Assisted in the utilization of Kronos scheduling and trained other managers in the use and reporting.
- Developed and implemented door signage for high fall, DNR, fluid restriction, incontinent care, and NPO status.
- Researched alternative communication devices and implemented a walkie talkie system on the med/surg units. After testing, ordered, and distributed walkie talkies to departments that have frequent communication with the units.
Additional Information
- Licenses and Certifications
- Registered Nurse License Number 750745 Current – 05/2024
- ACLS
- BLS
- PALS
Affiliations
- American Nurses Association
- Leadership Cattaraugus
Timeline
Medical/Surgical Nurse Manager - Olean General Hospital
01.2022 - Current
Manager of Hospital Operations - Olean General Hospital
03.2020 - 02.2022
Registered Nurse - Olean General Hospital
05.2018 - 03.2020
AEMT-CC and EMS Captain - Allegany Rescue and EMS Inc
05.2003 - 01.2018
California University of Pennsylvania - Bachelor of Science, Nursing
Jamestown Community College - Associates, Nursing
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