Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Affiliations
Timeline

Ronald Higley

Allegany,New York

Summary

Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 3-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.

Overview

20
20
years of professional experience

Work History

Medical/Surgical Nurse Manager

Olean General Hospital
01.2022 - Current
  • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
  • Managed 60 nurses and 40 paraprofessional nursing activities in 120-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
  • Evaluated skills of nursing personnel and verified staff certifications for validity.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.

Manager of Hospital Operations

Olean General Hospital
03.2020 - 02.2022
  • Coordinate’s nursing care and admission process for 5 units as well as transfers from other facilities.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
  • Supervise nursing staff, radiology, environmental services, cardiopulmonary, and surgical services
  • Liaison between staff and physicians, families, and patients
  • Implement and evaluate hospital and unit standards, policies, and procedures.

Registered Nurse

Olean General Hospital
05.2018 - 03.2020
  • Educated up to 15 patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Trained 6 new graduate nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Managed care from admission to discharge.
  • NIH Stroke certified.
  • Promote patient centered care.
  • Participated in multiple disciplinary rounds.
  • Preform duties of charge nurse for Cardiac and Stroke units.

AEMT-CC and EMS Captain

Allegany Rescue and EMS Inc
05.2003 - 01.2018
  • Provide guidance and leadership to basic and advanced Emergency Medical Technicians while ensuring that they are up to date with their skills
  • Ran day-to-day operations of the ambulance, including ordering supplies, created relations with community and EMS based agencies, as well as scheduling of manpower to provide 24/7 response for the community
  • Consistently instituted best practices and appropriate emergency therapy needed to save lives

Education

Bachelor of Science - Nursing

California University of Pennsylvania, California, PA
05.2020

Associates - Nursing

Jamestown Community College
05.2018

Skills

  • Quality Assurance
  • Quality Control
  • Staff Development
  • Policy Development
  • Conflict Management
  • Work Planning and Prioritization
  • Staff Leadership
  • Manage Records

Accomplishments

  • Supervised team of 110 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets (patient falls, missed EKG's, and employee attendance).
  • Facilitated movement of prospective employees from Med/Surg to ED and BHU.
  • Assisted in the utilization of Kronos scheduling and trained other managers in the use and reporting.
  • Developed and implemented door signage for high fall, DNR, fluid restriction, incontinent care, and NPO status.
  • Researched alternative communication devices and implemented a walkie talkie system on the med/surg units. After testing, ordered, and distributed walkie talkies to departments that have frequent communication with the units.

Additional Information

  • Licenses and Certifications
  • Registered Nurse License Number 750745 Current – 05/2024
  • ACLS
  • BLS
  • PALS

Affiliations

  • American Nurses Association
  • Leadership Cattaraugus


Timeline

Medical/Surgical Nurse Manager - Olean General Hospital
01.2022 - Current
Manager of Hospital Operations - Olean General Hospital
03.2020 - 02.2022
Registered Nurse - Olean General Hospital
05.2018 - 03.2020
AEMT-CC and EMS Captain - Allegany Rescue and EMS Inc
05.2003 - 01.2018
California University of Pennsylvania - Bachelor of Science, Nursing
Jamestown Community College - Associates, Nursing

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Ronald Higley