RONALD HILL
Round Rock
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and collaboration skills, consistently contributing to team success and organizational objectives. Committed to exceptional service and continuous professional growth.
Overview
15
15
years of professional experience
Work History
License Analyst IV
Texas Department of Public Safety
Austin
01.2015 - Current
- Process and approved applications for licenses and permits based on state regulations, administrative codes, and agency policies and procedures.
- Open, sort and route mail and other correspondence daily.
- Perform administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials.
- Create, maintain, and audit activity logs, files, and reports on driver license services.
- Interpret, explain and apply regulations, laws, or complex policies to carry out assignments.
- Resolved complex tasks related to licensing and permitting, while ensuring compliance with regulations, and providing customer service.
Personal Banker Safe (I)
Wells Fargo
Kinston
11.2012 - 12.2014
- Opened and managed personal and business accounts, including checking, savings, and credit accounts.
- Processed customer transactions, including deposits, withdrawals, and check cashing, ensuring accuracy and efficiency.
- Resolved customer concerns and escalated complex issues as needed.
- Collaborated with other branch staff and partners to meet customer needs and achieve business goals.
Assistant Sales Manager
Rent-A-Center
Goldsboro
08.2011 - 11.2012
- Created, managed and executed plans to increase sales by setting specific goals for store performance and customer satisfaction.
- Assisted with deliveries, merchandise display, and ensured the store was well-maintained and organized.
- Assisted in managing, store credit, reviewing past-due accounts, and ensured financial compliance.
- Built and maintained strong relationships with clients, handling inquiries and resolving issues while providing exceptional customer service.
Assistant Manager
Family Dollar
Kinston
12.2010 - 08.2011
- Greeted and assisted customers, answered questions, and resolved issues to ensure customer satisfaction.
- Supervised, trained, and developed store associates, ensured they adhere to company policies and procedures.
- Assisted with unloading merchandise, stocking shelves, and maintaining the store's appearance.
- Helped manage inventory levels, ordered stock, and ensured accurate record-keeping.
Education
High School Diploma -
Elizabeth High School
06.1990
Skills
- MS Office
- Database management
- Attention to detail
- Exceptional customer service
- Problem-solving
- Time management
- Analytical and Regulatory
- Teamwork and Collaboration
Relocation
Meridian, ID, 06/01/26
Timeline
License Analyst IV
Texas Department of Public Safety
01.2015 - Current
Personal Banker Safe (I)
Wells Fargo
11.2012 - 12.2014
Assistant Sales Manager
Rent-A-Center
08.2011 - 11.2012
Assistant Manager
Family Dollar
12.2010 - 08.2011
High School Diploma -
Elizabeth High School