Ron Hollie
Albuquerque
Summary
Adaptable professional with a strong background in security and customer service. Known for delivering high-quality experiences while maintaining safety standards. Ready to leverage expertise to enhance operational efficiency and team performance.
Overview
29
29
years of professional experience
Work History
Lyft Driver
Lyft
Albuquerque, NM
03.2025 - Current
- Delivered exceptional customer service during rides, ensuring passenger comfort and safety.
- Navigated efficiently using GPS technology to optimize routes and minimize wait times.
- Managed daily vehicle maintenance checks to ensure operational readiness and compliance with safety standards.
- Maintained a high rating through effective communication and positive interaction with diverse passengers.
- Adapted quickly to changing traffic conditions, demonstrating problem-solving skills under pressure.
- Utilized in-app features for trip management and financial tracking, enhancing overall efficiency.
- Collaborated with fellow drivers to share best practices and improve service quality within the community.
- Responded promptly to rider inquiries and concerns, fostering a positive experience throughout the trip.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
Security Coordinator
Signal Security
Albuquerque, NM
11.2022 - 11.2024
- Coordinated security operations to ensure safety and compliance across multiple sites.
- Developed and implemented training programs for security personnel to enhance effectiveness.
- Conducted regular risk assessments to identify vulnerabilities and recommend mitigation strategies.
- Collaborated with law enforcement and emergency services to develop response protocols.
- Evaluated employee performance within the security team regularly, offering constructive feedback and opportunities for professional growth when warranted.
- Reduced incidents of theft by conducting thorough risk assessments and deploying appropriate countermeasures.
- Established a strong security culture by promoting vigilance and fostering collaboration among employees.
- Provided comprehensive security training for staff, leading to improved awareness and adherence to safety procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Trained security workers on site-specified procedures.
- Managed security staff rotation for position coverage on breaks.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
Security Officer/Dsipatcher
TVI/CNM
Albuquerque, NM
08.1997 - 11.2022
- Monitored security systems and patrols to ensure safety of personnel and property.
- Responded promptly to emergencies, coordinating with law enforcement and emergency services as needed.
- Conducted thorough investigations of incidents, documenting findings for management review.
- Trained new security staff on policies, procedures, and emergency response protocols.
- Maintained accurate records of incidents and daily activities for compliance and reporting purposes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to incidents and assessed active situations for security concerns.
Criminal Justice Adjunct Part-time
ITT-Tech
Albuquerque, NM
03.2005 - 03.2014
- Developed and delivered engaging course materials for criminal justice curriculum.
- Facilitated discussions on legal principles and ethics in law enforcement practices.
- Evaluated student performance through assessments and provided constructive feedback.
- Mentored students, fostering critical thinking and analytical skills in criminal justice topics.
- Collaborated with faculty to enhance program offerings and align with industry standards.
- Implemented innovative teaching strategies to improve student engagement and retention rates.
- Conducted research on contemporary issues in criminal justice to inform course content.
- Evaluated student performance using objective criteria aligned with learning outcomes established by departmental guidelines.
- Provided individualized guidance to students on academic matters, improving retention rates and overall satisfaction with the program.
- Advised undergraduate students on career opportunities within the criminal justice field, facilitating successful transitions into relevant professions upon graduation.
- Organized guest speaker events to expose students to diverse perspectives within the field of criminal justice.
- Managed classroom to foster safe and positive learning environment for students and staff.
- Provided constructive feedback on assignments and exams promptly, allowing students ample time for improvement before subsequent assessments were due.
- Implemented active learning techniques during class sessions, fostering critical thinking skills among students through problem-solving exercises and group discussions.
- Managed classroom environments effectively, promoting positive interactions and minimizing disruptions during lectures and discussions.
- Developed assessment methods to measure student progress and adjust instructional strategies accordingly.
- Implemented lesson plans and motivated students to learn and participate.
- Conducted office hours regularly outside of class time so that students could receive additional support or clarification regarding course content.
- Collaborated with colleagues to address teaching and research issues.
- Prepared lesson plans, instructional aids and supplemental teaching materials to promote student comprehension and intellectual curiosity.
- Selected and obtained materials and supplies such as textbooks.
- Delivered learning-centered instruction, continuously cultivating welcoming and inclusive learning environments.
- Taught in-classroom and online courses with focus on Criminal Justice and Law Enforcement degree paths.
Education
Master of Science - Leadership, And Emergency Management
Grand Canyon University
Phoenix, AZ08-2022
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and reliable
- Efficiency and time management
- Effective communication skills
- Problem-solving abilities
Timeline
Lyft Driver
Lyft
03.2025 - Current
Security Coordinator
Signal Security
11.2022 - 11.2024
Criminal Justice Adjunct Part-time
ITT-Tech
03.2005 - 03.2014
Security Officer/Dsipatcher
TVI/CNM
08.1997 - 11.2022
Master of Science - Leadership, And Emergency Management
Grand Canyon University