Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald johnson

london

Summary

Dynamic call center representative with proven problem-solving abilities. Expertise in customer support and data entry, enhancing satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Call Center Representative

Zerox
London, KY
01.2012 - 01.2014
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.

Call Center Representative

General Dynamics
London, KY
01.2010 - 01.2012
  • Utilized CRM software to log interactions and track customer feedback effectively.
  • Collaborated with team members to enhance call handling processes and improve response times.
  • Assisted in training new representatives on product knowledge and call protocols.
  • Managed high-volume inbound calls while maintaining quality standards in communication.

Collections Agent

HSBC
London Ky
01.2000 - 04.2005
  • Managed delinquent accounts to recover outstanding balances through effective communication and negotiation.
  • Developed tailored payment plans for clients, enhancing customer satisfaction and retention rates.

Education

High School Diploma -

South Laurel
London, KY

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Timeline

Call Center Representative

Zerox
01.2012 - 01.2014

Call Center Representative

General Dynamics
01.2010 - 01.2012

Collections Agent

HSBC
01.2000 - 04.2005

High School Diploma -

South Laurel
Ronald johnson