Dynamic call center representative with proven problem-solving abilities. Expertise in customer support and data entry, enhancing satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Zerox
London, KY
01.2012 - 01.2014
Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
Call Center Representative
General Dynamics
London, KY
01.2010 - 01.2012
Utilized CRM software to log interactions and track customer feedback effectively.
Collaborated with team members to enhance call handling processes and improve response times.
Assisted in training new representatives on product knowledge and call protocols.
Managed high-volume inbound calls while maintaining quality standards in communication.
Collections Agent
HSBC
London Ky
01.2000 - 04.2005
Managed delinquent accounts to recover outstanding balances through effective communication and negotiation.
Developed tailored payment plans for clients, enhancing customer satisfaction and retention rates.