Ronald Jones
Uber And Lyft
Painesville,USA
1
Certification
34
years of professional experience
Seeking a position in an organization where I can contribute my educational background, my management/customer service experience, and my skills to contribute to the success of my future employer.
Seeking a position in an organization where I can contribute my educational background, my management/customer service experience, and my skills to contribute to the success of my future employer.
Work History
Rideshare Driver
8 Years 3 Months- Delivered exceptional customer service by ensuring safe and efficient rides for passengers.
- Navigated complex routes using GPS technology to optimize travel times and enhance rider satisfaction.
- Maintained vehicle cleanliness and compliance with safety standards through regular inspections and maintenance checks.
- Managed scheduling and availability effectively to maximize ride requests during peak hours.
- Resolved rider complaints promptly, contributing to improved overall ratings and positive experiences.
Remote Life Insurance sales agent
3 MonthsTelesales Agent Medicare sales
1 MonthAccount Manager
16 Years 8 Months- Implement group legal plans
- Manage group legal plans with a book of business more than 2.5 Million
- Achieve initial level of participation in accordance with company standards
- Reconcile financial discrepancies in account balances and collect past due amounts
- Secure execution of legal plan agreements
- Train sponsoring company’s Benefit Administrators
- Developed tailored legal plans based on client needs and preferences.
- Managed client relationships, ensuring high satisfaction and retention rates.
- Trained and mentored junior account managers, enhancing team productivity and knowledge.
- Led initiatives that improved operational efficiency within account management workflows.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Account Executive
2 Years 3 Months- Sold Industrial products to small and medium size companies
- Managed territory of over 150 accounts
- Established new accounts within Sales Territory
Assistant Manager
5 Years- Supervised daily operation of retail store
- Met or exceeded personal sales goal of $50,000 per month
- Interviewed, hired, reference checked and trained employees
- Maintained accounting documents, store records and other financial documents
- Resolved problems and exhibited excellent customer service skills
Education
Bachelor of Arts - History
Skills
Benefits Administration
Cable
Customer Service
Event Management
Insurance License
Life Insurance Sales
Medicare
Personal Sales
Reconciling
Reference Checks
Recommended Skills
Licensed Insurance Agent
HRIS
Insurance Sales
Exit Interview
Final Expense
Licensed Life Insurance
Life Insurance Products
Customer service
Passenger transportation
Certification
- AHIP Certification, 2021-07-01
- Lines Insurance License - Life & Health, 2021-07-01
Summary
Seeking a position in an organization where I can contribute my educational background, my management/customer service experience, and my skills to contribute to the success of my future employer., Seeking a position in an organization where I can contribute my educational background, my management/customer service experience, and my skills to contribute to the success of my future employer.
Desired Pay
$70,000 / year
Highest Degree Earned
Bachelors Degree
Timeline
Remote Life Insurance sales agent
Assurance
12.2020 - 03.2021Read More
Telesales Agent Medicare sales
Total Insurance Brokers
10.2020 - 11.2020Read More
Rideshare Driver
Uber And Lyft
04.2018 - CurrentRead More
Account Manager
Metlife Legal Plans
09.2001 - 05.2018Read More
Account Executive
CCP Industries
09.1997 - 12.1999Read More
Assistant Manager
Oak Express
09.1992 - 09.1997Read More
Cleveland State University
Bachelor of Arts from History
Read More