Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Milverton Robinson

Daytona Beach,FL

Summary

Talented professional considered a knowledgeable leader and dedicated problem solver. Brings 30 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements.

Self-motivated brings proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Rideshare Driver

Uber
Daytona Beach, FL
02.2016 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors, and daisy-chaining rides.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Picked up riders at designated locations and greeted them upon vehicle entry.
  • Assisted mobile app users with closing out rideshare.
  • Observed city, street, and highway driving regulations and took necessary driving precautions when transporting customers.
  • Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
  • Assisted elderly and disabled passengers in entering and exiting the car
  • Adhered to a tight schedule and met departure and arrival deadlines.
  • Protected riders with good driving habits, emergency first aid, and discrete handling of special circumstances.
  • Helped passengers with luggage, collected fares, and politely answered questions.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.

Coordinator

Florida United Methodist Children’s Home
Deland, FL
09.2011 - 02.2015
  • Developed policies and procedures for Foster Care Program.
  • Managed Department’s $300,000 budget and achieved surplus and 100% audit performance.
  • Recruited, relicensed, and retain foster parents, supervised Licensing Counselors, Support Staff, Volunteers, Advisory Council, and Administrative Assistant. Hire, Assess, evaluate, and recommend staff.
  • Operated in accordance with Florida Statues, Administrative Rules, Agency policies, and Child Welfare Best Practices. Planned and facilitated Public Relations and Community involvement for the agency.

Adjunct Professor

University Of South Florida, College Of Public Health
Tampa, FL
11.2002 - 12.2009
  • Provided statewide training for Florida Safe Families Network statewide computer system
  • Provided competency base, entry level and advanced training for Department of Children and Families, Community Based Care staff, and Providers
  • Assessed counselor performance, identified strengths and weaknesses, provided critical feedback, and helped develop successful performance improvement plans
  • Provided advanced training for Program Policy Managers, Quality Assurance, Florida State Help Desk and Train the Trainers for successful implementation and use
  • Developed and pilot-tested curriculum for specialized classes and services in Child Welfare Training

Supervisor

Department Of Children And Families
Daytona Beach, FL
07.1982 - 11.2002
  • Advanced through Florida social services system from Public Assistance Specialist to Children and Families Counselor, to Senior Counselor and Supervisor
  • Implemented and chaired District User Advisory Group, provided training and consultation to District and Statewide staff in areas of computer technology, Microsoft Office Suite, and Windows Operating Systems
  • Represented Department in Community events, workshops, and information distribution
  • Facilitated and consulted with hundreds of Staff and administrative services on Proprietary software issues
  • Halfway Facility Superintendent for delinquent juvenile offenders

Education

Bachelor of Arts - Philosophy

Florida State University
Tallahassee, FL
07.1979

Skills

  • Team Building
  • Decision Making
  • Quality Assurance
  • Schedule Coordination
  • Microsoft Office Suite
  • Staff Development and Training
  • Team Management and Supervision
  • Recruitment and Hiring
  • Handling Customer Complaints
  • Report Preparation and Analysis
  • Project Management
  • Contracts and Vendor Agreements
  • Data Analysis and Modeling
  • Friendly and Relatable
  • Verbal and Written Communication
  • Payroll Administration
  • Attention to Detail
  • Account Reconciliation
  • Regulatory Compliance
  • Inventory Oversight
  • Program Development
  • Research and Analysis
  • Administration and Operations
  • Delegation and Work Assignment
  • Database Maintenance
  • Budget Management
  • Meeting Coordination and Support
  • Customer Service Management
  • Remote Work Coordination
  • Office Equipment Management
  • Accounts Payable and Receivable
  • Microsoft Office

Certification

  • Computer Repair Certification
  • Daytona Beach Community College, Daytona Beach, Florida
  • Event Planner Certification
  • University of South Florida, Tampa, Florida
  • Florida Board Certifications
  • Child Welfare Licensing Counselor Supervisor
  • Child Welfare Trainer

Timeline

Rideshare Driver

Uber
02.2016 - Current

Coordinator

Florida United Methodist Children’s Home
09.2011 - 02.2015

Adjunct Professor

University Of South Florida, College Of Public Health
11.2002 - 12.2009

Supervisor

Department Of Children And Families
07.1982 - 11.2002

Bachelor of Arts - Philosophy

Florida State University

Similar Profiles

CREATE PROFILE
Milverton Robinson