Summary
Overview
Work History
Education
Skills
Certification
Timeline
James Baldwin

James Baldwin

Cedar Hill,TX

Summary

Implemented CI Projects that increased productivity, reduced cycle time and improved workplace safety. Dedicated Rideshare Driver with over 8 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Rideshare Driver

Uber
03.2017 - Current
  • Provides transportation services to passengers using the Uber app, acting as a private contractor. Responsible for safely transporting riders to their destinations while maintaining a clean and well-maintained vehicle and adhering to traffic laws and Uber's safety standards. Deliver top notch customer service, accommodate rider preferences and addressing any concerns, while maintaining a five star rating.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Franchisee

The Assurance USA Corporation
11.2020 - 05.2023
  • Provided customer service to Truck Drivers, Owner Operators and Trucking companies that assisted them with cost-savings, logistics, financing and legal representation using CRM and Zendesk.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Production Supervisor

PCC Aerostructures
05.2019 - 02.2020
  • Supervised CNC shop that manufactured airplane parts for various customers
  • Verified product produced met SPEC guidelines throughout production cycle using quality assurance parameters
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.

Production Supervisor

Dolco Packaging
06.2015 - 02.2019
  • Oversaw the extrusion, form molding and printing of polystyrene egg cartons, trays and carry-outs
  • Insured all product produced met quality assurance guidelines by facilitating blowup tests, stress tests, weight tests and printing tests in an effort to minimize scrap and/or customer complaints
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.

Production Supervisor

Lear Corporation
02.2015 - 06.2015
  • Supervised the production of seating for the SUV Department (General Motors vendor)
  • Performed Quality Assurance audits throughout the production process to mitigate delays, scrap
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.

Manufacturing Supervisor

Texas Instruments
09.2000 - 02.2014
  • Supervised several divisions in a semiconductor clean room in manufacturing electronic chips
  • Monitored SPC Charts throughout the manufacturing cycle for quality assurance to forecast potential defects, scrap, and/or delay.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Education

Bachelor of Arts - Communication

University of Oklahoma, Norman, OK

Skills

  • Time Management:
  • Lean Management:
  • Customer service
  • CRM
  • KRONOS
  • ERP
  • ADP
  • Quality Management
  • Safety Management:
  • Team Building
  • 5S
  • CI Projects
  • Kaizen
  • Zendesk
  • Quality Inspection

Certification

Manual Quality Assurance

Timeline

Franchisee - The Assurance USA Corporation
11.2020 - 05.2023
Production Supervisor - PCC Aerostructures
05.2019 - 02.2020
Rideshare Driver - Uber
03.2017 - Current
Production Supervisor - Dolco Packaging
06.2015 - 02.2019
Production Supervisor - Lear Corporation
02.2015 - 06.2015
Manufacturing Supervisor - Texas Instruments
09.2000 - 02.2014
University of Oklahoma - Bachelor of Arts, Communication

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