Ronald Jones-Harris
Summary
Experienced IT professional who's adept in risk assessment, targeting problems, and finding efficient solutions. Resourceful and great with time management. Detail-oriented and well versed in Microsoft Azure, Cisco Meraki, Microsoft 365. Sufficient experience using Powershell, Active Directory, Exchange, and many other industry leading technologies.
Overview
5
5
years of professional experience
Work History
IT Analyst II
Pennrose Management
Philadelphia, PA
01.2022 - Current
- Responsible for the procurement and deployment of new hardware and software systems across 145 locations and 500+ users. Working with multiple vendors and coordinating processes to setup and maintain equipment
- Deployed MDM, remote desktop, and other software's using Microsoft Intune across properties to maintain hardware and software across multiple regions.
- Managed users in an Hybrid Azure AD cloud environment.
- Monitored and maintained security of all equipment and users using Cisco Meraki for network monitoring and Microsoft 365 Defender EDR for devices in the Azure environment.
- Participated in regular meetings to assess and address issues and identify and implement improvements across userbase.
Desktop Support Specialist
Yale New Haven Health System
New Haven, CT
06.2021 - 01.2022
- Prioritized and fielded IT ticket requests, providing technical support in and timely fashion , troubleshooting and issue resolution to maintain hospital uptime.
- Displayed exemplary customer service both in person and over the phone to users across multiple hospital campuses.
- Deployed new hardware and software to ensure all hospital systems where up to date and secure.
IT Consultant
Freelance
New Haven, CT
02.2019 - Current
Education
High School Diploma -
Achievement First Amistad Highschool
New Haven, CT06.2014
Graphic Design
Central Connecticut State University
New Britain, CTSkills
- Strategic Planning
- Experience in leadership
- Conflict resolution
- Critical thinking
- Server and System Administration
- Risk Management
- System Monitoring & Analysis
- End-User Training
- Enterprise Technology
- Excellent Communication
Timeline
IT Analyst II
Pennrose Management
01.2022 - Current
Desktop Support Specialist
Yale New Haven Health System
06.2021 - 01.2022
IT Consultant
Freelance
02.2019 - Current
High School Diploma -
Achievement First Amistad Highschool
Graphic Design
Central Connecticut State University
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