Ronald Kaestner
Carmichael,CA
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
4
4
years of professional experience
Work History
Salesperson
CDJR
Sacramento, California
09.2017 - 04.2021
- Assisted customers with vehicle selection and provided product information.
- Conducted test drives to demonstrate vehicle features and performance.
- Maintained knowledge of current promotions and dealership inventory.
- Processed sales transactions accurately and efficiently at point-of-sale.
- Collaborated with team members to enhance customer service experience.
- Resolved customer inquiries and issues promptly and professionally.
- Participated in training sessions to improve sales techniques and product knowledge.
- Engaged with customers through follow-up communications after sales completion.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Monitored inventory levels and placed orders as needed.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Participated in trade shows and sales events to promote products.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Recognized security risks to properly handle situations.
Education
Independence Studies
Shingle Springs, CASkills
- Sales transactions
- Customer relationships
- Product knowledge
- Negotiation techniques
- Customer relationship management
- Inventory management
- Problem solving
- Effective communication
- Time management
- Follow-up strategies
- Closing techniques
- Networking
- Relationship selling
- Customer care
- Customer engagement
- Negotiation
- Lead conversion strategies
- Customer service
- Relationship building
- Active listening
- Sales process
- Customer relationship building
- Deal negotiation
- Follow-up communications
- Product and service knowledge
- Contact follow-up
- Relationship management
Timeline
Salesperson
CDJR
09.2017 - 04.2021
Independence Studies