Ronald Kimble III
Cambridge Management
Orlando,FL
9
years of professional experience
Operations and customer service professional with 5+ years of experience in scheduling, dispatch, customer support, and property operations. skilled in Service Titan, microsoft office, problem-solving and coordinating multiple priorities in fast-paced environments
Work History
Property Operations
2 Years 6 Months- Respond to residents requests and address property concerns while maintaining professional communication
- prioritize and complete daily assignments across multiple buildings while meeting establishments deadlines
- communicate property issues requiring maintenance, repair, or vendor assistance to management.
- coordinate with property management to address residents' concerns and maintain community standards.
Medical Courier
2 Years 5 Months- coordinated and completed 25+ deliveries daily while maintaining accurate delivery documentation.
- managed delivery schedules independently while meeting productivity,quality and time-sensitive service requirement.
- Worked independently in a fast-paced environment while meeting productivity and quality expectations.
- Conducted training sessions for subcontractors to ensure understanding of company standards and protocols.
Dispatcher Coordinator/Appointment Scheduler
2 Years 6 Months- Coordinated 25+ residential and commercial appointments daily, balancing customer availability with technician schedules to maintain efficient service coverage.
- Directed daily field operations by dispatching 10+ HVAC technicians and strategically assigning service calls based on location, availability, urgency and workload.
- Served as a primary contact for customers, providing appointments updates, resolving scheduling conflicts, and coordinating service needs.
- utilized Service Titan to create and update work orders, monitor technician status, track appointment and maintain accurate service records.
Customer Service Representative
3 Years 3 Months- Resolved approximately 95% of customers concerns during the initial interaction, using problem-solving and communication skills to deliver effective solutions
- Managed 150+ reservations weekly, handling new bookings, modifications, cancellations, and special requests.
- Responded to inquiries about resort amenities and policies, achieving a 90% positive feedback rate from guests.
- De-escalated customers concerns while maintaining professionalism and protecting the overall guest experience.
Education
Associate of Science - Communications
Skills
Operations coordinator
Dispatch
Schedule Management
Customer Service
Vendor coordination
Data entry & Documentation
Microsoft office
Problem Solving
Administrative Support
Timeline
Property Operations
Cambridge Management
02.2024 - CurrentRead More
Medical Courier
US Pack Logistics
10.2022 - 03.2025Read More
Dispatcher Coordinator/Appointment Scheduler
Southern Home Services
04.2021 - 10.2023Read More
Customer Service Representative
Marriott
12.2017 - 03.2021Read More
Valencia College
Associate of Science from Communications
Read More