Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald King

Oklahoma City,OK

Summary

Personable Call Center professional skilled in encouraging staff to quickly resolve issues to build loyal customer base. Proven history of setting challenging team goals to drive performance and assess improvement opportunities. Driven to coach and train new employees to deliver superior service, while implementing procedures to increase productivity and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Call Center Representative

Costco
Oklahoma City, OK
2022 - Current
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Call Center Representative

T-Mobile
Oklahoma City
10.2017 - 08.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

High School Diploma -

Putnam City North High School
Oklahoma City, OK
05.2014

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Communicating with clients
  • Answering questions
  • Complaint resolution
  • Product knowledge
  • Gathering information
  • Calm disposition
  • Building rapport

Timeline

Call Center Representative

T-Mobile
10.2017 - 08.2022

High School Diploma -

Putnam City North High School

Call Center Representative

Costco
2022 - Current