Ronald Larkin
The Bronx
Overview
12
12
years of professional experience
Work History
Customer Services Manager
MG Security Services
New York
11.2023 - Current
- Serve as the liaison between security guards and location management.
- Assign and monitor work performed by security personnel in various security risk locations throughout New York City.
- Ensure work and patrols are completed on time and accurately by planning, coordinating and monitoring the daily activities of security staff.
- Maintain a high level of customer service.
Security Area Manager
McCray Security Services
New York
10.2022 - 09.2023
- Assist with day-to-day operations of administrative offices based in New York City.
- Handle employee complaints and grievances.
- Facilitate new employee orientation.
- Coordinate the sourcing and interviews of potential candidates.
- Provide clerical and administrative support to Human Resources & Operations Executives.
- Maintain and support communications between senior leadership and clients.
- Maintain a high level of customer service.
Field Supervisor
MG Security Services
New York
06.2022 - 10.2022
- Served as the liaison between security guards and location management.
- Assigned and monitored work performed by security personnel in various security risk locations throughout New York City.
- Ensured work and patrols are completed on time and accurately by planning, coordinating and monitoring the daily activities of security staff.
- Maintained a high level of customer service.
Security Performance Manager
Delta Global Services
Flushing
09.2017 - 11.2021
- Coordinated security operations of 3 employee screening operations at LaGuardia Airport.
- Enforced compliant working environment in accordance with TSA, DOT, USPS and OSHA regulations and applicable laws.
- Enforced company policies and procedures, including disciplinary action as required.
- Assisted with recruitment, payroll, employee scheduling, and general administrative duties.
- Monitor staffing and overtime use and operational and financial performance of assigned shift/station.
- Promote team building initiatives to develop and motivate team members.
Security Screener Supervisor
Delta Global Services
Flushing
08.2016 - 09.2017
- Oversee daily operations at assigned sites at LaGuardia Airport.
- Provide direction to subordinates.
- Ensure proper procedures are followed in response to emergencies.
- Maintain employee records to track attendance, over time, sick and on the job injury reports.
- Conduct investigations of misconduct complaints and security violations.
- Responsible for employee discipline and documentation progressive disciplinary actions.
- Provide coverage for Area Supervisor.
- Recommend changes to security coverage.
Site Manager/ Field Supervisor
McRoberts Protective Agency
Brooklyn
02.2014 - 05.2016
- Oversaw 30+ security staff at healthcare facilities in New Rochelle, NY and Mt. Vernon, NY; ensured guards were following the policies and procedures set by McRoberts and each respective hospital.
- Serve as the liaison between the guards, hospital staff and heads of security.
- Assign and monitor work performed by security personnel in a various security risk environments.
- Manage overtime control, contract adherence, quality control, direct supervision of assigned personnel and all internal and external communications.
- Ensure work and patrols are completed on time and accurately by planning, coordinating and monitoring the daily activities of security staff.
- Maintained a high level of customer service.
Education
Criminal Justice
Eastern Gateway College
01.2025
OSHA 10 Certification -
01.2020
Labor Relations Courses
Cornell University, School of Industrial and Labor Relations
Ithaca01.1993
NY State Licensed Security Guard -
Undergraduate Certificate - Security Management
Ashworth College
Star Security Training Corporation
BrooklynCPI Certification -
Skills
- Customer service
- Conflict resolution
- Risk management
- Security operations
- Team leadership
- Regulatory compliance
Timeline
Customer Services Manager
MG Security Services
11.2023 - Current
Security Area Manager
McCray Security Services
10.2022 - 09.2023
Field Supervisor
MG Security Services
06.2022 - 10.2022
Security Performance Manager
Delta Global Services
09.2017 - 11.2021
Security Screener Supervisor
Delta Global Services
08.2016 - 09.2017
Site Manager/ Field Supervisor
McRoberts Protective Agency
02.2014 - 05.2016
Criminal Justice
Eastern Gateway College
OSHA 10 Certification -
Labor Relations Courses
Cornell University, School of Industrial and Labor Relations
NY State Licensed Security Guard -
Undergraduate Certificate - Security Management
Ashworth College
Star Security Training Corporation