Ronald L. Clarke
Shepherdsville,US
Summary
Dynamic operations management professional with extensive experience in leading teams and enhancing efficiency across multiple organizations. Expertise includes strategic planning, project management, and cultivating strong relationships within teams. Proven track record in building high-performing environments that prioritize communication and collaboration. Recognized for exceptional leadership capabilities and an ability to implement process improvements effectively. Committed to driving operational excellence and fostering team development.
Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.
Overview
39
39
years of professional experience
1
1
Certification
Work History
President (Owner)
2nd Act Communications
United States
07.2024 - Current
- Directed organizational strategy to drive growth and enhance market presence for Fiber Internet Installations.
- Leveraged data-driven decision-making to optimize operational efficiency across departments.
- Established key performance indicators to monitor progress and align team objectives with company goals.
- Fostered a culture of innovation by encouraging cross-functional collaboration and creative problem-solving.
- Negotiated strategic partnerships that expanded service offerings and increased revenue streams.
- Oversaw budget management, ensuring alignment with financial forecasts and strategic initiatives.
- Hired and managed contractor teams to maximize productivity while training staff on best practices and protocols.
Owner
2nd Act Logistics, LLC
US
12.2023 - Current
- Owned and operated contract delivery company for DHL.
- Lead a team of 1099 contractors that ranged in size from 34 employees to 58 employees.
- Perform business/home deliver for DHL and manage inventory as needed across the Southeast area of the United States.
- Responsible for all aspects of operations including budgeting, HR, Warehousing, Fleet Management, Marketing and Training of teams.
Regional Operations Manager
Schaumburg Group
Chicago, IL
02.2024 - 09.2025
- Oversaw daily operations of a workforce of over 230 employees across 4 States contracting for DHL.
- Ensured customer satisfaction and all departments interacted in an efficient manner.
- Monitored delivery, service, dispatch, quality control, Fleet Management.
- Assisted with the technical instructions to multiple internal departments.
Owner
FGG, LLC dBa FGG Logistics
US
07.2019 - 11.2023
- Owned and operated contract delivery company for Amazon.
- Lead a team of W2 employees that ranged in size from 69 employees to 127 employees.
- Perform business/home deliver for Amazon throughout the area of Louisville, KY, Shepherdsville, KY, Elizabethtown and Indiana.
- Responsible for all aspects of operations including hiring, training, performance management, Fleet Management, Training, Budgeting and Forecasting.
District Sales Coordinator
AFLAC
Louisville, KY
09.2016 - 07.2019
- Work with small and mid-size companies in Kentucky and Indiana.
- We are a cost effective solution for business owners to help communicate with and educate their employees about Health Care Reform and their multiple benefit offerings.
- Key Accomplishments: Recruit, develop, and maintain a sales team that is one of the leaders in the state in obtaining new clients.
- We are able to do this because of our customer service and dedication to helping our clients.
- Bring on so many new clients, month after month, because we have a great product and proven systems in place.
- Promoted from Associated to District Sales Coordinator after three month (quickest by nine months in KY).
Owner
TekSwarm, LLC
US
08.2018 - 01.2019
- Manage a team of 1099 subcontractors for several MSOs.
- Our teams lead in performance metrics, productivity and customer satisfaction surveys in all markets.
- We are a rapid development team, meeting the needs of our customers.
Vice President Of Technical Operations
PREMIER CC
Chicago, IL
02.2014 - 06.2016
- Ensure technical operations across 17 states work at maximum capacity to increase company profitability.
- Analyze budget to maintain costs and boost revenue.
- Motivate teams to consistently produce at an optimal level of performance at all times.
- Seek and developed new business opportunities, while recruiting staff and building the operations from start to efficiency.
- Key Accomplishments: Reduced costs through strategic planning and implementation.
- Managed team of employees that consistently met performance metrics.
- Grew business by 63% in two years.
- Implemented 'Lean' practices in warehouse which improved efficiencies while dramatically reducing loss equipment/materials and reducing fulfillment times in half.
Vice President of Technical Operations
Insight Communications
Louisville, KY
06.2010 - 01.2014
- Maintained balanced budget and provided managerial support to departments within the organization.
- Followed company policies at all times and ensured that the organization’s mission and values were in line with daily activities of all members of the workforce.
- Responsible for managing a safe working environment.
- Responsible for Fleet management.
- Key Accomplishments: Minimized repeat customer visits by 34%.
- Reduced number of system outages by 25% every year.
- Drove increased productivity which translated directly to operational expense savings.
- Spear-headed Six Sigma Fault Reduction Team.
- Developed interdepartmental synergy with other departments, which directly drove P&L improvements.
Active Duty
[United States Navy]
Norfolk, VA
01.1987 - 07.1990
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Military Certified Trainer -
United States Navy
01.1995
Installer, Service, System, and Advanced Technician - undefined
N.C.T.I
Skills
- Strategic Planning & Forecasting
- Budgeting
- Revenue & Profit Growth
- Process Improvement
- Relationship Building
- Project Management
- Staff Recruiting
- Staff Training & Leadership
- Problem Resolution
Certification
Licensed KY/IN Health Insurance Agent
Timeline
President (Owner)
2nd Act Communications
07.2024 - Current
Regional Operations Manager
Schaumburg Group
02.2024 - 09.2025
Owner
2nd Act Logistics, LLC
12.2023 - Current
Owner
FGG, LLC dBa FGG Logistics
07.2019 - 11.2023
Owner
TekSwarm, LLC
08.2018 - 01.2019
District Sales Coordinator
AFLAC
09.2016 - 07.2019
Vice President Of Technical Operations
PREMIER CC
02.2014 - 06.2016
Vice President of Technical Operations
Insight Communications
06.2010 - 01.2014
Active Duty
[United States Navy]
01.1987 - 07.1990
Installer, Service, System, and Advanced Technician - undefined
N.C.T.I
Military Certified Trainer -
United States Navy
Personal Information
Title: Executive Operations Manager