Ronald Lewis
Tomball,TX
Summary
Skilled Application Support Analyst keen to take ownership of post-release customer satisfaction and technical stability. Comfortable working at multiple scales of support management. Versed in both desktop and mobile platforms.
Overview
5
5
years of professional experience
Work History
Data Analyst/Data Miner
Arri
Remote, CA
09.2022 - Current
- Recommended metrics and models based on observed trends.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Audited initial datasets to confirm validity of imported data, corroborating changes against updates in data tapes.
- Worked with internal teams to understand business needs and changing strategies.
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
- Assisted with upholding and fortifying digital security systems to protect valuable and confidential information.
- Created procedures for data sharing and managed incoming and outgoing data analyst.
Application Support Analyst
Thoroughcare
Remote, PA
10.2022 - 02.2024
- Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
- Gathered user requirements and preferences for application changes, integrating feedback into subsequent patching schedule.
- Answered software and clinical application questions with detailed explanations and examples.
- Offered training sessions to end users to educate on updated systems.
- Offered go-live support during critical activation period for smooth transition.
Data Analyst/Data Analyst/Project Coordinator (Contract)
Adecco/Zimvie
Remote, TX
06.2022 - 08.2022
- Identified and proposed recommendations, enhancing technology capabilities.
- Conducted non-routine analyses, improving quality of data products.
- Participated on project teams as subject matter expert to create requirements.
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
- Hypothesized and recommended product enhancements by leveraging understanding of data, customers and business.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Performed quality assurance to assess data and validate results.
Data Analyst
Dysis/ Constellation Energy
Remote, Texas
04.2022 - 06.2022
- Conducted non-routine analyses, improving quality of data products.
- Performed quality assurance to assess data and validate results.
- Performed manual and automated tests on applications and submitted reports.
- Analyzed, queried and manipulated data to defined business procedures.
- Data Dashboard creating using Power BI.
Data Analyst
AmerisourceBergen/Spectraforce
Remote, TX
10.2018 - 04.2021
- Assessed data and issues and directed concerns to business unit leadership.
- Maintained security and data integrity of databases.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Documented and managed patient information in computer system.
- Checked claims for errors, corrected issues and mailed out updated documents.
- Used SQL for report pulling and data queries
Education
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ06.2020
Skills
- Data Integrity Validation
- Data Quality
- Data Storage and Retrieval
- Technical Support
- Data Mining
- GitHub Ticketing
- Campaign Performance Tracking
- KPI Tracking
- Workflow Analysis
- Trend Identification
- Customer Segmentation
- Business Relationship Management
- Lead Prospecting
- Lead Generation
- Product Knowledge
Timeline
Application Support Analyst
Thoroughcare
10.2022 - 02.2024
Data Analyst/Data Miner
Arri
09.2022 - Current
Data Analyst/Data Analyst/Project Coordinator (Contract)
Adecco/Zimvie
06.2022 - 08.2022
Data Analyst
Dysis/ Constellation Energy
04.2022 - 06.2022
Data Analyst
AmerisourceBergen/Spectraforce
10.2018 - 04.2021
Associate of Arts - Information Technology
University of Phoenix
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