Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ronald Liebman

Miami,FL

Summary

Enterprising Manager, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Branch Manager

Borden Dairy Florida
09.2018 - Current
  • Responsible for the overall direction, coordination and evaluation of the Business Unit
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Leads by example, facilitates the development of performance expectations, evaluates performance and provides coaching and opportunities for development
  • Currently supervise 28 RSR’s and 2 Supervisors that service one of the largest school districts, National chain Big Box stores and Drug store chains in the country

Shipping Manager

Blue Bell Creameries
10.2007 - 07.2018
  • Supervised 35 workers in daily production and storage of ice cream that exceeds 1.5 million fluid gallons per year; division revenue is more than $30 million
  • Proven ability to perform under stressful conditions - on call 24/7.
  • Pulled, verified, and packaged items for shipment.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Reduced order errors with thorough quality control checks before dispatching shipments.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.

Restaurant District Manager

Bennigan's Restaurant
06.1990 - 07.2007
  • Fostered a culture of collaboration and open communication among restaurant managers in the district, leading to increased efficiency and overall success.
  • Implemented data-driven decision-making processes to optimize restaurant performance, leading to higher profitability.
  • Increased employee engagement levels by implementing reward systems that recognized exceptional service delivery from team members.
  • Reduced employee turnover through effective recruitment and retention strategies.
  • Coordinated successful grand openings for new restaurants in the district, ensuring smooth operations from day one while generating positive publicity in local markets.

Education

Bachelor of Arts - Business

Bristol College
Briol, TN
05.1992

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Coaching and Mentoring
  • Attention to Detail
  • Relationship building and management
  • Strong team-builder
  • Decision-Making

Certification

  • ServSafe, State of Florida, 12/31/2028
  • Florida Public Schools JLA Level 2 Background, 12/31/2029
  • US Dept of Transportation TWIC Card, 12/31/2027
  • US Coast Guard Certified Licensed Captain (UPIV)

Timeline

Branch Manager

Borden Dairy Florida
09.2018 - Current

Shipping Manager

Blue Bell Creameries
10.2007 - 07.2018

Restaurant District Manager

Bennigan's Restaurant
06.1990 - 07.2007

Bachelor of Arts - Business

Bristol College

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Ronald Liebman