Ronald Long
Loretto,TN
Summary
Dynamic and results-driven professional with extensive experience at Walmart and Aviagen. Proven track record in team management and operational excellence, enhancing productivity through effective training and mentoring. Skilled in safety protocols and proactive problem-solving, consistently improving service delivery and customer satisfaction. Committed to fostering a high-performance culture.
Overview
13
13
years of professional experience
Work History
Spike Crew Lead
Aviagen
Loretto, TN
08.2024 - Current
- Oversaw daily operations and ensured adherence to safety protocols for team members.
- Trained and mentored new crew members on operational procedures and best practices.
- Coordinated workflow to optimize productivity and maintain high-quality standards.
- Implemented process improvements that enhanced team efficiency and reduced waste.
ACC Service Manager
Walmart
Lawrenceburg, TN
08.2012 - 05.2024
- Oversaw daily operations ensuring compliance with safety and customer service standards.
- Managed staff scheduling to optimize labor efficiency and meet store demands.
- Implemented training programs for new associates enhancing team performance and customer engagement.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Analyzed inventory levels to prevent stockouts and maintain product availability.
- Developed action plans addressing operational challenges, resulting in improved service delivery.
- Collaborated with department leads to streamline workflows and improve store layouts.
- Mentored junior managers on best practices for team leadership and operational excellence.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
Education
High School Diploma -
Summertown High School
Lawrenceburg, TNSkills
- Team management
- Motivational leadership
- Training and mentoring
- Task delegation
- Safety guidelines
- Employee development
- Staff coaching
- OSHA requirements
- Product knowledge
- Safety protocols and procedures
- Delegating work
- Equipment maintenance
- Crew oversight
- Quality control
- Jobsite safety
- Vehicle operations
- Customer relationship management (CRM)
- Multitasking and organization
- Job planning
- Job site evaluation
- Heavy machinery operation
- Crew scheduling
- Equipment inspection
- Issue troubleshooting
- Crew coordination
- Proactive problem-solving
- Heavy lifting
- Performance evaluations
- Teamwork and collaboration
- Machinery repairs
- OSHA
- Maintenance and repair
- Wiring
- Hand and power tool operation
Timeline
Spike Crew Lead
Aviagen
08.2024 - Current
ACC Service Manager
Walmart
08.2012 - 05.2024
High School Diploma -
Summertown High School