Ronald Matteson
Huntsville,AL
Summary
A diligent self-starter with broad experience in customer support, in a team-based environment who taught himself how to utilize Linux while actively studying for the Security+ certification to best support the needs of any client. With an active DoD secret clearance, AWS Solutions Architect Associate, and proficient abilities within Linux on a Vmware/Virtualbox hypervisor, he will be able to actively meet team standards while continuing to hone relevant skills in order to remain up-to-date with best practices.
Overview
2
2
years of professional experience
Work History
Security Officer
Securitas Critical Infrastructure Service
01.2023 - Current
- Actively tracked and reported all major security vulnerabilities to ensure that the company remained compliant to DoD security standards.
- Trained new security officers on day to day standard practices utilized by the company.
- Logged alarm calls, patrols, and SCIFs opened by employees on the excel daily activity reports.
Technology Support Specialist
Big Fish Technology
04.2022 - 06.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users.
- Utilized Connectwise to process support actions and requests.
AWS Cloud Support Internship/Project
Paros
08.2021 - 01.2022
- Performed analysis, diagnosis, and resolution of infrastructure for end-users, assisting with recommendation/implementation of solutions in a team-based environment.
- Provided separation to multiple accounts using AWS organizations for account management and consolidated billing
- Monitored and resolved product and service issues promptly.
Education
High School Diploma -
Colleton County High School
Walterboro, SC05.2017
Skills
- Application of Linux Command Line
- os to machine installation
- Fundamentals of Python
- Linux Operating System
- Microsoft Suite
- Cloud Computing]
Affiliations
Gurley Volunteer Fire Department of Madison County
Timeline
Security Officer
Securitas Critical Infrastructure Service
01.2023 - Current
Technology Support Specialist
Big Fish Technology
04.2022 - 06.2022
AWS Cloud Support Internship/Project
Paros
08.2021 - 01.2022
High School Diploma -
Colleton County High School
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