Murad Mohammed
Seattle,WA
Summary
Results-oriented and adaptable IT professional with experience in customer service, technical support, PC maintenance, and system administration. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems. Areas of expertise include:
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2019 - 01.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites of Fortune 500 Clients.
- Checked and verified photo identification prior to granting facility access.
Barista
Starbucks
01.2016 - 01.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Associate of Arts - Information Technology
Seattle Central College
Seattle, WACertificate Python Programming
University of Michigan (Remote)
Associates - Business Administration
Pierce College
Puyallup, WASkills
- Troubleshooting
- Modern operating systems (Windows 10, Windows Server 2019, iOS, Android, Mac OS, and Linux (Ubuntu)
- Virtual labs (Virtual box, VMware)
- Active Directory
- Network protocols and concepts (TCP/IP, UDP, VPN, NFS, DNS)
- Basic Command line functions
Timeline
Security Officer
Allied Universal Security Services
01.2019 - 01.2023
Barista
Starbucks
01.2016 - 01.2018
Associate of Arts - Information Technology
Seattle Central College
Certificate Python Programming
University of Michigan (Remote)
Associates - Business Administration
Pierce College
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