Hi, I’m
Shelley McMahon
Sr. Systems Engineer
Apple Valley,CA
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Experienced Service Desk Engineer with over 3 years of experience in PC and peripherals support. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
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Diligent Security professional with 10 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
4
years of professional experience
1
year of post-secondary education
1
Language
Work History
Allied Universal Security ServicesPhoenix, AZ
Security Officer
09.2021 - Current
Job overview
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Secured 8 doors in office and main building.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Performed pat-downs to look for unauthorized materials and weapons.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
CognizantPhoenix, AZ
Sr Systems Engineer
08.2019 - Current
Job overview
- Delivered helpdesk service and support to customers.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Assisted employees with resolving network problems at remote locations.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Diagnosed and resolved machine operation variations and equipment problems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Maricopa Community Colleges - Gateway Community CollegePhoenix, AZ
Practical Nurse Certification from Nursing
08.2010 - 05.2011
University Overview
- Member of Phi Theta Kappa
Skills
Infrastructure management
Standard operating procedures
Process documentation
Troubleshooting
Written and verbal communication
Equipment maintenance and repair
Technical troubleshooting
Desktop support
Customer service expert
Technical issues analysis
Staff education and training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Officer
Allied Universal Security Services
09.2021 - Current
Sr Systems Engineer
Cognizant
08.2019 - Current
Maricopa Community Colleges - Gateway Community College
Practical Nurse Certification from Nursing
08.2010 - 05.2011