Ronald Miller, Jr
Olathe,KS
Summary
Dynamic project manager with a proven track record at KC Flooring Experts, excelling in strategic planning and customer relations. Successfully led multiple projects, ensuring timely delivery and exceptional client satisfaction. Skilled in operations management and team oversight, fostering a culture of accountability and high performance.
Overview
12
12
years of professional experience
Work History
Project Manager
KC Flooring Experts
05.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Owner
Miller Hardwood Floors
04.2013 - 07.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Manager
Kimminau Floors
07.2020 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Olathe North Senior High
Olathe, KSSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Strategic planning
- Project estimating
- Staff management
- Team oversight
- Staff hiring
- Negotiation
- Employee development
- Sales management
Timeline
Project Manager
KC Flooring Experts
05.2023 - Current
Operations Manager
Kimminau Floors
07.2020 - 03.2023
Owner
Miller Hardwood Floors
04.2013 - 07.2020
Olathe North Senior High
Similar Profiles
Andrew GriscomAndrew Griscom
Assistant General Manager at Parlor KC/Redwether KCAssistant General Manager at Parlor KC/Redwether KC
Daniel StoffelDaniel Stoffel
Small Business Owner at DC Flooring and Construction (DBA) Whites FlooringSmall Business Owner at DC Flooring and Construction (DBA) Whites Flooring
Brad UlmerBrad Ulmer
Sales Consultant/ Installation Manager at Perque Flooring/ Overby FlooringSales Consultant/ Installation Manager at Perque Flooring/ Overby Flooring
William YoungWilliam Young
Production Supervisor at ITW ProbrandsProduction Supervisor at ITW Probrands
Brandon ReedBrandon Reed
Owner/Lead Chiropractor at Trajectory Spine + StrengthOwner/Lead Chiropractor at Trajectory Spine + Strength