Ronald Montalvo
McKinney,TX
Summary
Dedicated customer service associate with proven skills in relationship management and order processing. Demonstrated ability to enhance customer experiences and streamline operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service & Sales Associate
SiteOne Landscape Supply
Anna, Texas
05.2025 - 08.2025
- Delivered exceptional customer service in person, over the phone, and online.
- Built and maintained strong customer relationships to drive sales.
- Pulled and prepared inventory orders for pickup or delivery with accuracy.
- Partnered with leadership to improve processes and adopt new technologies.
- Assisted with merchandising, inventory management, and store operations.
- Assisted customers with product selection and provided expert advice.
- Collaborated with team members to maintain store cleanliness and orderliness.
- Participated in regular training sessions to stay updated on industry trends.
- Worked with fellow sales team members to achieve group targets.
Warehouse Driver & Counter Sales
Purvis Industries
Garland, Texas
03.2021 - 03.2025
- Assisted customers with industrial part orders, sales, and account inquiries.
- Conducted warehouse inventory and verified incoming shipments.
- Processed UPS and freight orders; logged and organized deliveries.
- Pulled and stocked products, ensuring accuracy and FIFO organization.
- Delivered products to customer locations and secured signed confirmations.
- Supported Branch Managers with operational and customer service needs.
- Conducted routine inventory checks to maintain stock accuracy.
- Ensured compliance with safety regulations during all driving tasks.
- Assisted in organizing warehouse layout for efficient material flow.
- Collaborated with team members to complete daily shipping schedules.
- Maintained vehicle cleanliness and reported maintenance issues promptly.
- Communicated effectively with management regarding delivery timelines and issues.
- Organized warehouse space to maximize efficiency of storage and retrieval operations.
- Reviewed work orders to perform freight movement and deliveries.
Machine Operator
Kraft Heinz Company
Dallas, Texas
01.2017 - 02.2020
- Operated and maintained production machinery while meeting safety and quality standards.
- Conducted product quality checks in compliance with USDA requirements.
- Provided improvement suggestions to enhance facility operations.
- Worked effectively in a fast-paced, team-oriented environment.
- Conducted quality inspections to ensure compliance with safety standards.
- Collaborated with team members to optimize production workflows daily.
- Maintained a clean and organized work area to support safety protocols.
- Documented production data accurately for reporting and analysis purposes.
- Ensure that safety guidelines are followed at all times while operating machinery.
Education
Diploma - Leadership And Theology
Kabod Bible Institute
Garland, TX09-2024
Certificate of Technical Studies - Desktop Publishing
North Texas Job Corps
Dallas, TX01.2008
High School Diploma -
Berkner High School
Garland, TX01.2006
Skills
- Customer service and support
- Counter sales and order processing
- Microsoft Office (Word, Excel, Outlook)
- Computer troubleshooting
- Adaptability and decision-making
- Attention to detail
- Conflict resolution
- Critical thinking and creativity
- Safety compliance
- Time management
- Adaptability
- Problem-solving skills
- Customer relationship management
Certification
- Forklift Certification
- Mechanical Engineering Course & Certification - Purvis Industries
Timeline
Customer Service & Sales Associate
SiteOne Landscape Supply
05.2025 - 08.2025
Warehouse Driver & Counter Sales
Purvis Industries
03.2021 - 03.2025
Machine Operator
Kraft Heinz Company
01.2017 - 02.2020
Diploma - Leadership And Theology
Kabod Bible Institute
Certificate of Technical Studies - Desktop Publishing
North Texas Job Corps
High School Diploma -
Berkner High School