Ronald Oates
Raleigh,NC
Summary
Versatile Service Delivery / Provisioning Manager and Network Operations Engineer with a track record of top notch delivery of various technical services, enhancing network efficiency and team collaboration at Verizon / HCLTech. Expert in network infrastructure support and skilled at project coordination, significantly exceeding SLA requirements through strategic network optimization and meticulous circuit design. Also experienced in fostering team support and executing technology advancements to maintain peak network performance.
Overview
24
24
years of professional experience
Work History
Service Delivery / Network Operations Engineer
Verizon/HCLTech
10.2000 - Current
- Managed a usually high order volume of 40 or more orders and kept detailed documentation on each order or support case and added lessons learned to knowledge base
- Managed orders for international and U.S. territories for PIP Ethernet and IP Broadband and other services
- Performed technical validations with end customers to ensure order specifications are accurate
- Placed, tracked and escalated local loop orders to carriers
- Updated and worked with order stakeholders such as billing teams, OMs, PMs, IMs, AMs and external customers
- Worked with field operations teams to provide equipment configurations and circuit details necessary for site installations
- Maintained network and software components according to established guidelines and best practices.
- Collaborated with other network engineers to update and maintain network
- Updated circuit designs based on network diagrams and existing network infrastructure
- Created internal network migration, disconnect and new orders and updated team of statuses
- Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability
- Coordinated with team to deliver network services at or above SLA requirements.
Education
Bachelor of Science - Communications
Appalachian State University
Boone, NCSkills
- Project Coordination
- Work Order Management
- Place Orders to Carriers
- Circuit Design for Customer Circuits
- Network Configuration Design and Support
- Infrastructure Design and Support
- Team Support
- Service Level Agreements
- Customer Support
Timeline
Service Delivery / Network Operations Engineer
Verizon/HCLTech
10.2000 - Current
Bachelor of Science - Communications
Appalachian State University
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