Shayan Ahmed
La Palma,CA
Summary
An IT Enthusiast having expertise with network domain alongside management skills. I have sound knowledge of
IT support, network support and customer support and management. Currently a Master's student in IT Project Management. Looking forward to IT Support Job role and IT Project Coordinator role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Operations Engineer
Convex Interactive Pvt Ltd
Karachi, Pakistan (SINDH)
12.2022 - 09.2023
- Conducted regular backups of critical server data according to company policy.
- Resolved complex network problems involving multiple vendors or technologies.
- Developed documentation for new processes, procedures and standards related to networking operations.
- Evaluated emerging technologies for potential use within the organization.
- Participated in disaster recovery exercises to test backup plans and procedures.
- Configured VoIP phones and softphones for employees at various locations.
- Tested applications prior to deployment in production environment.
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Communicated clearly, articulately and patiently with customers requiring support.
- Provided technical guidance for system development and troubleshooting.
- Worked for LIVE STREAMING EVENTS through Load Balancer for the streaming application.
Network Support Engineer
SUPERNET PVT LTD
Karachi, Pakistan (SINDH)
12.2021 - 12.2022
- Identified, diagnosed, and resolved network problems.
- Monitored the performance of the network to ensure optimal levels of service.
- Performed regular maintenance tasks to keep the network running smoothly.
- Provided technical support for users having difficulty connecting to or using the network.
- Investigated and troubleshot complex network-related problems in a timely manner.
- Assisted with developing new strategies for improving overall network performance.
- Created detailed documentation regarding all aspects of the networks configuration and setup process.
- Developed training materials for end-users on how to use the company's networks effectively.
- Responded promptly to user requests for assistance with any type of networking issue.
- Collaborated with other departments within the organization when needed on projects involving networking infrastructure.
- Coordinated with vendors and suppliers regarding any necessary repairs or replacements related to networking equipment.
- Provided ongoing technical guidance and mentorship for junior staff members working on projects involving networks.
- Maintained infrastructure performance by monitoring, performance tuning, and troubleshooting surfaced issues.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Ticket Portal and NMS for Network Monitoring and Health.
Education
Master of Science - Information Technology Project Management
Westcliff University
Irvine, CA12-2025
Bachelor of Science - Electronic Engineering
NED University
Pakistan03-2021
Skills
- Network design
- Incident Management
- Virtualization Technologies
- Disaster Recovery
- Training and mentoring
- Capacity Planning
- Load Balancing
- Customer Support
- System monitoring
- Application support
- Customer Relations
- Strategic Thinking
- Critical Thinking
- Relationship Building
- Team Leadership
- Vendor Management
- Performance monitoring
- Time Management
- Attention to Detail
- Project Coordination
- Powerpoint Presentations
- Volunteer Management
- Public Speaking
- Schedule Management
Certification
LEGAL STATUS
- US PERMANENT RESIDENT
- CCNA
- Security related courses
- ITIL 4 Fundamentals
- Google Professional IT Support Course
- Project Management Related Courses
References
References available upon request.
Timeline
Network Operations Engineer
Convex Interactive Pvt Ltd
12.2022 - 09.2023
Network Support Engineer
SUPERNET PVT LTD
12.2021 - 12.2022
Master of Science - Information Technology Project Management
Westcliff University
Bachelor of Science - Electronic Engineering
NED University
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