Ronald Patton
IT Support
Omaha,NE
Summary
Diversely skilled Technical Engineer with 20+ years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).
Overview
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Desktop Systems Engineer
CSG International
Omaha, NE
12.2016 - Current
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Oversaw development and maintenance of Apple Mac computer systems and Apple Devices.
- Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw business telecommunication networks, including telephones, office equipment, internet, and cable.
IT Technology Support Specialist
Gallup
Omaha, NE
04.2014 - 12.2021
- Built and provided end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 500 users.
- Kept software licenses current for all computers and mobile devices.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
Owner/Operator
Patton Construction LLC
Omaha, NE
10.2006 - 04.2014
- Managed talented teams of electricians, carpenters, plumbers and other craftsmen on commercial and residential projects.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Supervised labor, materials and equipment for large commercial projects with budgets in excess of $35,000,000.00.
- Reviewed contractor invoices, approving payments on acceptable work.
- Assessed residential & commercial project plans, spoke with clients or designers and visited job site to better understand project scope and client desires.
- Maximized cost savings by assessing subcontractor bids before completing contract agreements.
Education
No Degree - General Studies And Cyber Security
University Of Nebraska At Omaha
Omaha, NE 08.2018 - 05.2019
No Degree - Architectural Drafting Technology
ITT Technical Institute
Omaha, NE 09.2010 - 06.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Network infrastructure administration
TCP/IP protocol
Microsoft Exchange
Technical Support
Troubleshooting
Web Security
Cloud Computing
Mac systems
Firewalls, VPNs and security products
Cost estimates
Project Management
Hardware and software installation
Account management
Windows 10
Timeline
No Degree - General Studies And Cyber Security
University Of Nebraska At Omaha
08.2018 - 05.2019
Desktop Systems Engineer
CSG International
12.2016 - Current
IT Technology Support Specialist
Gallup
04.2014 - 12.2021
No Degree - Architectural Drafting Technology
ITT Technical Institute
09.2010 - 06.2012
Owner/Operator
Patton Construction LLC
10.2006 - 04.2014