Ronald Peoples
Somerdale,New Jersey
Summary
To acquire a position with a company that presents a challenge and opportunity for advancement while enabling me to utilize my skills. Developed working relationship with internal and external customers. Strengths in problem-solving, team building and managing employees.
Professional manager with 25 years managerial experience, directing operations of security practices and regulations in organization. Regularly acquires in-depth knowledge of security legislation and securing environment from related hazards and threats. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Motivational Supervisor with over 20 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.
Overview
27
27
years of professional experience
Work History
Supervisor of Security Administration
Health Partners
Philadelphia, Pa
01.2004 - 02.2023
- Developing and managing a team of security guards in offering excellent service to customers
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Perform services to assure the safety and protection of government property and personnel against injury or death, molestation, harassment or intimidation and loss or damage from any preventable cause including fire, theft, embezzlement, damage or destruction, trespass
- Protect a company's assets and people from invasion and harm
- Maintain and update a property loss and prevention program
- Establish and install key controls on departmental communication equipment and property access
- Evaluate incidents and determine course of action
- Discover source of security breach
- Report and track all incidents and maintain an emergency training curriculum
- Install safety alarms around building and perimeter
- Patrol building and ward off intruders
- Supervise parking procedures
- Supply security for events
- Monitor and support security-related processing for cleared staff
- Set up video surveillance
- Institute and oversee site key and safe combination management plans
- Prepare and conduct information security training
- Develop physical security responses
- Manage processes for protecting classified, proprietary, and sensitive information
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Ensuring the resourceful operation of the CCTV, access control and Security Control Room
- Manage and maintain photo identification system and data base
- Create photo images of all new employees
- Assist Corporate Services and Human Resources with investigations regarding internal and external breaches
- Preparing incident reports and taking recommended appropriate follow up actions
- Oversees security and security staff of main office and annex locations
- Managed security guards in house from external security companies on three shift bases
- Oversee contracted security guards at all locations
- Interview proposed guards for screening process and periodically interview assess level of productivity
- Responsible for employee security and safety
- Conduct Safety and Security trainings for over 1000 employees
- Answer all incoming administrative calls, transferring calls to the appropriate party or taking accurate messages
- Greet visitors sign in and issue visitor badges
- Maintain incident logbook and ensure incident reports are filled out accurately
- Maintain monthly internal telephone directory
- Make scheduled security rounds through out the company
- Also, investigated all incidents that is company related
- Provide any information to the special investigation committee.
Technical Support Specialist
Health Partners Plans
Philadelphia, Pa
01.1996 - 01.2004
- Experience troubleshooting and maintaining PC and desktop applications as a Computer Lab Monitor
- Experience using customer service skills in a business setting as a Customer Service Intern
- General understanding of PCs, desktop applications and computer/network architecture
- Serve as the initial point of contact for resolution of desktop/workgroup-related problems in a 300-user environment
- Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, e-mail, Internet connections, and hardware/peripherals
- Worked in a help desk environment to provide customer service and technical support to users in various accounts
- Supported Windows XP, 2000, 98, 95, 3.1, NT, Internet Explorer, Dial-up Networking, Microsoft Office, Backups, Printers, Novell and Microsoft Networking and various other computer hardware and software related problems
- Responsible for incorporating upgrade process to existing computer systems in additions to loading new computers with operating systems and software
- Projects have included: Intranet Project Leader, Relocation Project, Y2K Project, Home PC Inventory, Conversion to Windows 2000.
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Provided technical assistance to clients by troubleshooting system problems.
- Developed detailed documentation for network infrastructure.
- Monitored performance of computer systems and networks to ensure proper operation.
Education
Dobbins Tech
Philadelphia, PA06-1976
Diploma -
Penn Foster High School
Skills
- Schedule development
- Staff Management
- Inventory Control
- Operations Management
- Staff Discipline
- Process Monitoring and Improvement
- Contract Management
- Business Administration
Affiliations
- Member of ASIS International
- GSX Global Security Exchange
- Prince Hall Masonic Lodge #4
Timeline
Supervisor of Security Administration
Health Partners
01.2004 - 02.2023
Technical Support Specialist
Health Partners Plans
01.1996 - 01.2004
Dobbins Tech
Diploma -
Penn Foster High School
Similar Profiles
Angela WhiteAngela White
Senior Customer Service Representative at Health PartnersSenior Customer Service Representative at Health Partners
Angelica CarlsonAngelica Carlson
Health Information Management Specialist at Health PartnersHealth Information Management Specialist at Health Partners
Carrie AddisonCarrie Addison
Member Services at Health PartnersMember Services at Health Partners