IT systems and enterprise applications professional with 8+ years of experience leading the design, development, integration, and management of enterprise systems across government, higher education, healthcare logistics, and cultural institutions. Proven ability to coordinate cross-functional technical teams, manage system development lifecycles, and align IT services with organizational goals. Experienced in supervising system delivery activities, managing vendor relationships, coordinating enterprise application and web development initiatives, and ensuring compliance with SDLC, security standards, and governance frameworks. Strong background in workload prioritization, project coordination, system performance optimization, and enterprise integration across CRM, SIS, procurement, and reporting platforms.
Overview
11
11
years of professional experience
Work History
Web & Systems Administrator
Cultural Museum of African Art
Brooklyn, NY
01.2024 - Current
Manage enterprise web platforms and digital systems supporting organizational operations, content delivery, and stakeholder engagement.
Coordinate system updates, enhancements, and development tasks while prioritizing workload based on operational and stakeholder requirements.
Collaborate with internal stakeholders to gather requirements and translate them into scalable web and system solutions.
Monitor system performance and usage trends to identify optimization opportunities and improve service reliability.
Implement content governance structures, role-based access controls, and system maintenance procedures aligned with best practices.
Provide technical support, documentation, and training to ensure effective system usage and operational continuity.
Web Developer & Systems Administrator
EcoVivarium
01.2022 - 01.2024
Led full lifecycle management of organizational web systems including planning, development, deployment, and ongoing maintenance.
Coordinated system improvement tasks and prioritized enhancements to meet evolving business and operational needs.
Supported workflow design and system integration improvements to enhance usability, reliability, and efficiency.
Implemented structured maintenance schedules and system monitoring processes to ensure high availability and performance.
Provided user support and technical training to improve adoption and system effectiveness.
Senior Systems Analyst (CRM/SIS Integration)
New England College
01.2021 - 01.2023
Supported enterprise CRM and Student Information Systems (LeadSquared, Banner, CallTrackingMetrics), ensuring integration reliability and system performance.
Coordinated system enhancement activities and worked with stakeholders to prioritize requirements and implementation timelines.
Assisted in managing system development lifecycle activities including testing, deployment, and post-implementation support.
Developed reporting dashboards and data solutions to support institutional decision-making and operational planning.
Collaborated with vendors and technical teams to implement system integrations and resolve technical issues.
Provided end-user support and training to improve system adoption and operational efficiency.
Systems Analyst / Developer
Government of Uganda
01.2017 - 01.2021
Supported enterprise system development across multiple government agencies including procurement, health, and executive operations.
Coordinated multi-department system requirements and contributed to project planning and implementation activities.
Assisted in workload coordination for system development tasks across procurement, reporting, and inventory systems.
Developed integrated procurement and inventory management systems improving operational efficiency and transparency.
Participated in system governance, testing, deployment, and continuous improvement initiatives.
Worked with stakeholders to align technical solutions with organizational objectives and service delivery needs.
Head of IT
Natural Chemotherapeutics Research Institute
01.2018 - 01.2020
Led IT operations and supervised system administration activities supporting organizational research and business functions.
Coordinated IT support activities and prioritized system issues, maintenance, and improvement tasks.
Managed system reliability, infrastructure performance, and security compliance across enterprise systems.
Provided technical leadership in system planning, upgrades, and operational improvements.
Oversaw vendor coordination, system troubleshooting, and IT service delivery operations.
Systems Developer
Makerere University
01.2016 - 01.2018
Developed and maintained enterprise academic and administrative systems supporting institutional operations.
Participated in system requirements gathering, design, and implementation activities.
Supported system integration, testing, and deployment of academic systems and reporting tools.
Improved system usability and performance through optimization of databases and workflows.
Education
Master of Science - Computer Information Systems
New England College
Bachelor of Science - Information Technology
Makerere University
Skills
IT Team Coordination & Workload Management
Enterprise Application & Web Services Management
Project Planning & Schedule Management
SDLC Governance (Agile / Waterfall)
System Integration & API Development
Vendor & Stakeholder Management
Staff Training & Technical Mentorship
IT Service Delivery & Operations Management
CRM / SIS / Enterprise Systems (LeadSquared, Banner)
Performance Monitoring & System Optimization
Cybersecurity & Access Control Compliance
Requirements Gathering & Solution Design
Enterprise Architecture Support
Enterprise Systems: CRM, SIS, Procurement Systems
Integration: APIs, Data Workflows, System Interoperability
Platforms: Microsoft Azure, Web Systems, WordPress
Databases: SQL, MySQL
Reporting & BI Tools: Dashboards, Data Visualization
IT Governance: SDLC, Change Management, Security Controls
Tools: Microsoft Office Suite, Systems Monitoring Tools