Ronald Purviance
Brandon,FL
Summary
Dynamic leader with proven success in retail and hospitality management, notably at Party City. Excelled in enhancing customer satisfaction and loyalty, driving sales growth, and leading teams to exceed targets. Skilled in inventory control and customer service, adept at transforming challenges into opportunities and fostering team development. Demonstrated ability to boost operational efficiency and profitability through strategic planning and loss prevention tactics.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
As a franchise, I was part of a management team that took our store sales to $3.7 Million a year, 6th in the company.
Overview
36
36
years of professional experience
Work History
Retail Manager
Party City
09.2001 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Head Waiter
Red Lobster Resteraunts
09.1988 - 03.2002
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Managed food resources, memorized orders, and coordinated customer service.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
Education
Associate of Science - Engineering Physics
Parkland College
Champaign, ILEngineering Physics
University of South Florida
Tampa, FLBachelor of Arts - Architectural And Building Sciences
University of Illinois At Urbana-Champaign
Champaign, IL06-1985
Skills
- Customer service
- Cash and deposit management
- Store operations
- Inventory control
- Complaint resolution
- Visual merchandising
- Staff management
- Team Training
- Strategic selling
- Team training and development
- Operations management
- Loss prevention
- Employee scheduling
- Sales analysis
- Promotions coordination
Languages
English
Interests
- Supporting STEM education initiatives and mentorship programs by providing graphics for an astronaut's presentation
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Retail Manager
Party City
09.2001 - Current
Head Waiter
Red Lobster Resteraunts
09.1988 - 03.2002
Associate of Science - Engineering Physics
Parkland College
Engineering Physics
University of South Florida
Bachelor of Arts - Architectural And Building Sciences
University of Illinois At Urbana-Champaign
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