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Associate Principal Engineer

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Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Dynamic Service Desk Associate at Fujitsu with expertise in AWS and cloud computing. Enhanced customer satisfaction through innovative troubleshooting processes and optimized cloud infrastructure. Proven ability to resolve complex issues while delivering exceptional support. Skilled in server management and committed to continuous improvement in service delivery.

Dynamic Service Desk Associate at Endava with expertise in Active Directory management and technical troubleshooting. Proven ability to enhance user support efficiency and ensure data accuracy. Strong communicator dedicated to improving customer satisfaction and operational workflows. Skilled in utilizing ServiceNow for effective ticket resolution and issue escalation.

1+ years as an IT professional who is adaptable under high-pressure situations As a self-motivated person, I strive to learn and provide excellent customer service consistently in every endeavor I take on. I actively apply feedback and push myself to maintain and improve productivity. My educational background in IT, paired with GE’s LinkedIn training, helps me use available resources efficiently and make a significant impact.

RONALD REED

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Service Desk Associate

Information Technology Specialist

Support Technician

Helpdesk Account Support Manager

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High School Diploma -

Information Technology Specialist Certification -

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Service Desk Associate

Support Technician

Information Technology Specialist

Helpdesk Account Support Manager

High School Diploma -

Information Technology Specialist Certification -

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