Ronald Reiman
Edmond,OK
Summary
I have a proven track record in Telecommunications, being well versed in a multitude of work environments, locations, and transport types. I have over a decade of experience in this industry and intend to only grow from here. The next logical step would be to take my knowledge and try to better the plant as a whole through team collaboration on a much larger scale.
My ONLY limitation is what YOU are willing to let me try!
Overview
17
17
years of professional experience
1
1
Certification
Work History
Premises Technician
AT&T
04.2025 - Current
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects involving copper and fiber infrastructure.
- Enhanced system performance for clients through regular maintenance of network infrastructure and equipment. This helps to reduce additional dispatches resulting in higher revenue for the company.
- Built strong relationships with customers through excellent communication skills and exceptional customer service experiences, as the face of AT&T.
Lead Fiber Splicer
Bouyant-C
10.2023 - 03.2025
- Managed MDU projects and new construction developments from start to finish performing all required work.
- Contributed to successful project completion by proactively identifying potential obstacles and developing contingency plans accordingly.
- Fostered a positive working environment that facilitated open communication, collaboration, and continuous improvement among team members.
- Maximized project efficiency, coordinating with team members to complete installations on schedule.
- Assisted in training new employees on proper fiber splicing methods, contributing to overall team success.
National Account Manager (Fiber Engineering)
Pearce Services
05.2023 - 09.2024
- Managed a team of up to 16 field engineers nationwide, overseeing training, scheduling, and travel.
- Personally stopped unsafe company wide work practices and worked to get OSHA-10 as a base line safety requirement for the position.
- Standardized operations and expectations across all states to facilitate growth.
- Implemented a new quality control process which reduced our package rejection rate from 40-50% to 5%. This vastly improved the relationship with Lumen allowing us to expand our footprint into other states.
- Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution and improve training.
- Coordinated regular meetings with key players in Lumen markets to review performance metrics, address concerns, and discuss potential areas of improvement.
OSP Field Engineer
Pearce Services
12.2022 - 05.2023
- Developed comprehensive reports detailing current field conditions, suggested routes, and recommendations for installation. Typically starting from a manhole and ending at the Demarc.
- Engineered new fiber placement for Lumen in Phoenix, AZ, conducting site surveys and designing installation packages that would be used in the field by the construction teams during construction and installation.
- Managed multiple projects simultaneously, demonstrating strong organizational skills, time management , and adaptability under pressure.
- Trained and mentored junior engineers, providing guidance and direction.
Fiber Splicer
Overland Contracting/BV
05.2022 - 12.2022
- Installed new fiber networks nationwide.
- Pulled, spliced, and tested a multitude of locations along a 200 mile stretch of the Pennsylvania turn pike.
- Pulled, spliced, and tested 80,000ft of fiber for a Microsoft data center in Des Moins, IA.
- Spliced and tested fiber connections for the largest solar field in New mexico located just north of El Paso, TX.
Help Desk Support Tech
Robert Half (Geico Contract)
02.2021 - 03.2022
- Provided remote support for users across multiple locations, ensuring consistent service levels regardless of location.
- Enhanced customer satisfaction by providing timely and accurate technical support for hardware and software issues.
- Improved help desk efficiency by creating comprehensive knowledge base articles, enabling faster issue resolution for technicians.
- Managed high levels of call flow and responded to technical support needs.
Lead Field Engineer
Interconnect
04.2018 - 08.2020
- Troubleshot, installed, and repaired fiber optic and copper networks, managing equipment from leading brands such as Ciena, Infinira, Juniper, and Cisco.
- Testing performed included OTDR shots, RFC tests, and OLT's tests.
- Led major deployments across Arizona, managing teams of 2-6 technicians.
- Dressed and labeled cables for easy identification and traceability.
- Identified and reported problem devices and replaced defective parts.
- Assisted with the execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
- Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact to end clients.
Install/Repair Tech
End2End (COX)
10.2017 - 04.2018
- Independently managed customer installations and repairs, serving as the primary point of contact for troubleshooting.
Customer Service Tech (Main Line Repair Tech)
AT&T
03.2015 - 10.2017
- Maintained twisted pair plant equipment, addressing major issues and disaster recovery.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Consistently met or exceeded established performance metrics related to Efficiency, DE, and Quality.
- Learned how to repair paper insulated lead cable.
- Operated in many different environments from Manholes to CO locations and even Pits to re-splice damaged cables on failures.
Premises Tech
AT&T
01.2014 - 03.2015
- Comprehensive knowledge of ADSL, VDSL, IP-CO, and GPON transport types.
- Preformed complex installs and repairs on POTS, VOIP, HISA and U-verse TV services.
- Provided the highest level of customer service.
- Kept safety a #1 priority, and made it a pillar in my life.
Sr. Radar Operator
US Army Active Duty
11.2008 - 10.2012
- Operated and maintained radar systems to track incoming artillery and rockets. Doing so ensured accuracy for counter fire operations, and allowed for early warnings alarms to be effective.
- Exceeded performance metrics as a Radar Operator, receiving recognition from superiors for exceptional work quality and dedication to duty.
- Participated in joint exercises with allied nations to strengthen interoperability between different military branches'' radar capabilities.
- Deployed to Iraq, Kuwait, and South Korea.
Education
High School Diploma -
Central High School
01.2008
Skills
- Problem Solving & Critical Thinking: Recognized for identifying and implementing solutions to complex technical issues, streamlining processes, and improving overall efficiency
- Time Management and Self Discipline: Able to meet strict timelines through determination and strong work ethic
- Team Leadership & Training: Experienced in leading and mentoring teams to achieve operational excellence
- Technical Expertise: Extensive knowledge in all Telecommunications transport types
- Willingness to Learn: I will always be open to learning new information as this helps the company, team, and myself grow together
Accomplishments
- Effectively implemented change by promoting into leadership and making changes from the top down that directly effects the well being of the field engineers. -Pearce Services
- Reviving customer relations through strong work ethic and dedication. -Bouyant-C
- Multiple military accommodations for going above and beyond base expectations. -US ARMY
Certification
- OSHA-10
- Confined Space Training
Timeline
Premises Technician
AT&T
04.2025 - Current
Lead Fiber Splicer
Bouyant-C
10.2023 - 03.2025
National Account Manager (Fiber Engineering)
Pearce Services
05.2023 - 09.2024
OSP Field Engineer
Pearce Services
12.2022 - 05.2023
Fiber Splicer
Overland Contracting/BV
05.2022 - 12.2022
Help Desk Support Tech
Robert Half (Geico Contract)
02.2021 - 03.2022
Lead Field Engineer
Interconnect
04.2018 - 08.2020
Install/Repair Tech
End2End (COX)
10.2017 - 04.2018
Customer Service Tech (Main Line Repair Tech)
AT&T
03.2015 - 10.2017
Premises Tech
AT&T
01.2014 - 03.2015
Sr. Radar Operator
US Army Active Duty
11.2008 - 10.2012
High School Diploma -
Central High School
Similar Profiles
MARK A. JEFFORDSMARK A. JEFFORDS
Senior Network Project Manager at AT&TSenior Network Project Manager at AT&T
Sergio SaucedoSergio Saucedo
Cable Splicing Technician at AT&TCable Splicing Technician at AT&T
Eonna SmithEonna Smith
Telephone Sales Representative at AT&TTelephone Sales Representative at AT&T
AUSTIN SMITHAUSTIN SMITH
Sales Consultant at AT&TSales Consultant at AT&T
JAMES MELLOJAMES MELLO
Executive Commercial Account Manager at ADT Security Services LLCExecutive Commercial Account Manager at ADT Security Services LLC