RONALD RIVERA
Lathrop,USA
Summary
Dynamic security and loss prevention professional with a track record of reducing shrink and enhancing safety protocols. Proven ability to implement investigative strategies that address theft and improve operational efficiency, while coaching teams to foster a culture of security awareness.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Security and Loss Prevention Expert
Amazon.com, Inc.
Livermore, California
07.2021 - Current
- Responded to and effectively managed workplace incidents such as suicidal ideations and threats of violence.
- Address physical security concerns by implementing safety protocols.
- Utilized investigative tools to address theft and losses during deliveries and on-site incidents.
- Engaged with site leaders to coach, train, and influence decisions that enhanced station performance.
- Utilized reporting to improve processes and increase efficiency.
- Acquired new safety mitigations based on crime index and activity.
- Tracked KPIs to coach and train stakeholders, fostering education to address and mitigate trends.
Asset Protection and Safety Manager
Lowe’s Home Improvement
Cotati-Vallejo, USA
06.2017 - 07.2021
- The Loss Prevention and Safety Manager is responsible for all aspects for shrink and safety in the store.
- I am the market’s ORC (Organized Retail Crime) Captain for the market and with my results, I achieved first place in case closures for 2016, doubling case closures for year 2015 as I took over as captain.
- Achieved highest external apprehension rate in my store by implementing proactive surveillance strategies.
- Scheduled and led a team for external theft blitzes across multiple stores in the market, resulting in increased apprehensions of shoplifters.
- Conduct investigations on operational opportunities to ensure that inventory results are achieved.
- I am the Safety Committee Team Captain and ensure that daily safety concerns are documented and corrected immediately.
- Monitored and addressed criminal activities, coached and trained associates, and managed inventory levels to mitigate shrink and shortages.
- Championed initiatives and established processes and controls that enhanced safety, reduced shrink, and improved security outcomes.
- Oversee and coordinate programs and processes to minimize loss while maintaining a safe working and shopping environment.
- Received nomination for investigator of the year based on exceptional case resolution and investigation skills.
- I have achieved multiple awards and recognition for my shrink and safety performance.
- Awarded the 'Unsung Hero' in 2015 for outstanding performance and contribution to the store and market.
- Respond to violent altercations to keep customers and staff safe.
- Cotati-Vallejo, CA.
Counter Sales
Vineyard Industry Products
Windsor, USA
05.2016 - 06.2017
- Greet every customer that enters the store and provide him or her with superior customer service.
- Assist customers in deciding what materials they are seeking to complete their vineyard projects.
- Use of register to check out a customer on their purchases.
- Ensure that the customer’s needs are met and leave the store satisfied of the service that was provided.
- Other responsibilities include assisting the yard personnel in loading customers when staff is short.
- Drive the forklift, stock merchandise and maintain overall cleanliness of the store.
- Windsor, CA.
Loss Prevention and Safety Manager
Lowe’s Home Improvement
Dublin, USA
01.2015 - 05.2016
- Led the market's ORC (Organized Retail Crime) efforts, achieving first place in case closures for 2016 and doubling closures from 2015.
- Achieved highest external apprehension rates in my store.
- Coordinated team for external theft blitzes across market stores, successfully apprehending shoplifters.
- Conducted investigations on operational opportunities, enhancing inventory accuracy and minimizing shrink.
- Led Safety Committee, documenting and addressing daily safety concerns to maintain a safe work environment.
- Achieved multiple awards and recognition for my shrink and safety performance.
- In 2015, I was also awarded the “Unsung Hero” for outstanding performance and contribution to the store and market as a whole.
- Recently, I was nominated for investigator of the year.
Undercover Loss Prevention Agent
U.S Security Associates
San Jose, USA
12.2011 - 01.2015
- Strong verbal communication in both English and Spanish.
- Executed assigned tasks independently, demonstrating reliability and self-motivation.
- Strong report writing skills as reports could be used in court.
- Utilized communication skills to detect and apprehend shoplifters, effectively managing situations to prevent escalation.
- Ability to blend into the client’s store environment for successful surveillance of store patrons.
- Established and maintained liaison with local police department, ensuring compliance with local laws.
- San Jose, CA.
Assistant Director of Security and Operations
Andrews International
Pleasanton, USA
09.2007 - 12.2011
- Assisted Security Directors with management and clerical duties.
- Produced new policies and procedures for the security department to maximize patrol efficiency and minimize property and personal crimes.
- Managed the department deployment schedule on a weekly basis to meet contracted hours per company regulations.
- The following are duties I am also responsible for: uniform orders, payroll, patrol vehicle maintenance, instruct training in Weaponless Defense (MDTS), Handcuffing, Bike Patrol and maintenance, Field Training Officer Program Supervisor, Adopt-A-Store Program Coordinator, Emergency Evac and Response Coordinator, Interviews and Hires, New Hire Training, Equipment Supervisor (radio’s, etc.), report to Regional VP with Weekly Status Reports and Conference Calls on department status, and last but not least Assist Security Director with S.H.A.R.P (Simon Homeland Action Response Plan (Major Disaster-Emergency Protocols).
- Pleasanton, CA
Sergeant/Supervisor of Security
Valor Security Services
Pleasanton, USA
02.2005 - 09.2007
- Supervised a security staff of approximately 25 employees.
- Balanced responsibilities with 90% customer service and 10% security enforcement to ensure safety and satisfaction for property and city.
- Conducted investigations through security camera review, resolved system issues, patrolled premises, collaborated with local law enforcement, supported merchants in shoplifting cases, and documented findings in reports while assisting Security Director and Assistant Director with management duties.
- Fostered strong communication with tenants, employees, and customers to enhance security awareness and service quality.
- Pleasanton, CA
Sergeant/Supervisor of Security
IPC Int. Corp.
Pleasanton, USA
11.2003 - 02.2005
- Performed same duties at previous facility.
- Moved to new company to continue security oversight.
- Managed transfer of employment records for continuity.
- Pleasanton, CA
Sergeant/Supervisor of Security
Stoneridge Shopping Center
Pleasanton, USA
09.2002 - 11.2003
- Performed similar tasks as previous employer.
- Updated company account details as needed.
- Transitioned employment to new position.
- Managed operations in Pleasanton, CA.
Hotel Manager
Fairfield Inn by Marriott
Tracy, USA
08.2000 - 09.2002
- Oversaw approximately 20 hotel personnel, ensuring efficient operations and high standards of service.
- I managed weekly scheduling, front desk operations, hiring, employee reviews, Accounts Payable/Receivable, maintaining overall maximum occupancy percentages including booking large groups and/or meetings for revenue.
- Managed maintenance and housekeeping departments, maintained clean and safe grounds, and resolved conflicts using public safety experience and communication skills to de-escalate tense situations.
- Fostered high employee morale, contributing to low turnover rates and enhanced team stability.
- Tracy, CA
Education
Criminal Justice -
Contra Costa College
01-2002
High School -
Merrill F West High
Tracy, CA01-1998
High School -
Fremont High School
Sunnyvale, Ca01-1996
Skills
- Loss Prevention Analysis
- Risk Assessment
- Incident Reporting
- Loss prevention
- Management
- Decision Making
- Customer Service
- Communication
- Microsoft Office
- Excel
- Word
- PowerPoint
References
Available upon request.
Languages
Spanish
Professional
Certification
- Wicklander-Zulawski Interviewing and Interrogations Techniques
Timeline
Security and Loss Prevention Expert
Amazon.com, Inc.
07.2021 - Current
Asset Protection and Safety Manager
Lowe’s Home Improvement
06.2017 - 07.2021
Counter Sales
Vineyard Industry Products
05.2016 - 06.2017
Loss Prevention and Safety Manager
Lowe’s Home Improvement
01.2015 - 05.2016
Undercover Loss Prevention Agent
U.S Security Associates
12.2011 - 01.2015
Assistant Director of Security and Operations
Andrews International
09.2007 - 12.2011
Sergeant/Supervisor of Security
Valor Security Services
02.2005 - 09.2007
Sergeant/Supervisor of Security
IPC Int. Corp.
11.2003 - 02.2005
Sergeant/Supervisor of Security
Stoneridge Shopping Center
09.2002 - 11.2003
Hotel Manager
Fairfield Inn by Marriott
08.2000 - 09.2002
Criminal Justice -
Contra Costa College
High School -
Merrill F West High
High School -
Fremont High School