Kaeh Padilla
City Of Los Angeles,CA
Summary
Hard-working and high achieving Loss Prevention Officer with an extensive background in guest relations, enforcing hotel policies and procedures, acting as an ambassador for guests and visitors, and hotel security. Skilled at developing, conducting and overseeing the implementation of loss prevention initiatives and programs. Working knowledge of security equipment and databases. Self-directed and self-motivated team player who works great with others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer/Security
Omni Hotels & Resorts
Scottsdale, AZ
10.2015 - Current
- Helped ensure maximum safety and security of guests, associates, and hotel at all times.
- Wrote detailed reports on property damage, theft, injuries, and associate/guest/vendor incidents.
- Acted as an ambassador for our guests and visitors displaying a courteous, tactful, and helpful demeanor.
- Reviewed both security camera footage and live feeds to spot unusual activity and assist with incident reports.
- Conducted frequent patrols of key areas to spot and control security concerns & provide aid to guests and staff.
- Followed established guidelines to defuse tense/potentially dangerous situations.
- Monitored and authorized entrance and departure of employees and visitors daily.
- Monitored central alarm systems for fire and smoke alarms.
- Supported audits by routinely checking fire extinguishers, data rooms, storage closets, & all hotel areas.
- Respond to emergency and first aid situations in a timely manner.
Photo Specialist
Walgreens
Phoenix, AZ
12.2011 - 09.2015
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Assisted customers with prompt and polite support in-person and via telephone.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Operated a cash register to process cash and credit card transactions.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
Stockroom Clerk
Albertsons Grocery
San Gabriel, CA
01.2008 - 01.2009
Education
High School Diploma - undefined
Gabrielino High School
San Gabriel, CA2007
Skills
- Security measures
- Loss prevention expertise
- Problem analysis and resolution
- Report analysis
- Observant
- CPR and Child CPR Training (2016-Current)
- Skilled in conflict resolution
- Emergency response
- Crime prevention
- Safety and security
- Superior customer service
- Electronic surveillance
- Reliable
- Time Management
Accomplishments
- Awarded “2017 Omni Service Champion of the Year” in 2017.
- Awarded “Certification of Appreciation” from the White House Communications Agency in August 2017 after assisting Secret Service apprehend a suspicious person during a White House visit to Omni Hotel.
- Documented and resolved a case involving guest room break ins & theft which led to to an arrest of the suspect.
Certification
- Basic Life Support for Healthcare Providers & Professional Rescuers Certification Card (Issued 06/2021-Expires 06/2022)
- White House Communications Agency Certificate of Appreciation (2017)
Timeline
Loss Prevention Officer/Security
Omni Hotels & Resorts
10.2015 - Current
Photo Specialist
Walgreens
12.2011 - 09.2015
Stockroom Clerk
Albertsons Grocery
01.2008 - 01.2009
High School Diploma - undefined
Gabrielino High School