Ronald Sieczkowski
Mystic Lake Casino
Prior Lake,MN
12
years of professional experience
Professional with comprehensive experience in casino industry. Demonstrates exceptional skills in customer service, relationship management, and conflict resolution. Known for fostering team collaboration and adapting to changing needs to achieve results. Possesses strong communication, problem-solving, and organizational abilities essential for driving guest satisfaction and loyalty.
Work History
Floor Supervisor
1 Year 6 Months- Trained and mentored team members on service excellence and operational procedures.
- Monitored performance metrics to identify areas for improvement and drive team productivity.
- Implemented inventory management processes to enhance efficiency and reduce waste.
- Supervised daily operations to ensure compliance with regulatory standards and company policies.
Pit Supervisor
6 Years 9 Months- Monitored game operations to ensure adherence to house rules and compliance with state and federal regulations.
- Observed gamblers' behavior to identify potential cheating tactics, including marking, switching, and counting cards.
- Auditioned new hire dealers in a full suite of table games for the hiring process.
- Resolved patrons' complaints to enhance customer satisfaction and maintain a positive gaming environment.
Floor Supervisor
4 Years 1 Month- Greeted customers and inquired about service quality to enhance guest experience.
- Explained and interpreted house rules, including game rules and betting limits, ensuring patrons understood guidelines.
- Maintained familiarity with games at facility and with strategies and tricks used by cheaters.
- Trained dealers to ensure compliance with established game rules and protocols. about the policies and procedures when they were not met.
Education
High School Diploma
Skills
Customer engagement
Conflict resolution
Staff training
Guest satisfaction focus
Effective communication
Active listening
Timeline
Floor Supervisor
Mystic Lake Casino
02.2025 - CurrentRead More
Pit Supervisor
Canterbury Park
05.2018 - 02.2025Read More
Floor Supervisor
Treasure Island Casino
03.2014 - 04.2018Read More
Woodbury High School
High School Diploma
Read More
HONORABLY DISCHARGED UNITED STATES MILITARY VETERAN
Served three years as a Satellite Communications Maintainer and Operator for the United States Army from 2009 to 2012.