Ron Smith

As the head of field operations for the Southern United States, responsible for managing construction and fulfillment operations with an annual revenue of $80 million and serving 200,000+ subscribers with Internet, Video, and VoIP products.

• Spearhead strategic initiatives aimed at achieving business objectives, including revenue growth and cost reduction, while fostering a skilled, motivated, diverse workforce.
• Provide comprehensive oversight of all field operations within the region, with a focus on enhancing customer experiences, optimizing local dispatch and logistical operations, and managing expense budgets, encompassing both labor and capital expenditures.
• Effectively manage technical operations metrics, lead cost control initiatives, and execute intricate strategies and activities.
• Ensure a seamless alignment between financial and operational planning processes and overall business planning efforts.
• Continuously monitor and analyze factors impacting regional operational performance, promptly taking action to address emerging trends.
• Collaborate closely with regional managers to meet or exceed regional Profit and Loss (P&L) targets, capital allocation, and forecasting, with particular attention to controllable elements within the P&L.
• Oversee workforce resources, both internal and external (business partners), with a focus on improving performance and productivity levels.
• Work in tandem with the Finance team to execute efficient fleet, facility, and asset management.

• Led the development and supervision of the field operations organization, which covered scheduling, transportation, dispatching, field support, and on-site equipment maintenance.
• Managed a team of technicians responsible for internet, TV, and voice services, addressing and resolving customer escalations and inquiries, actively contributing to troubleshooting solutions.
• Ensured that all installation and repair work adhered to rigorous quality standards, while also proactively generating quality assurance reports related to field support.
• Played a key role in overseeing the company's fleet of vehicles and other field equipment and assets.
• Additionally, held the responsibility of reviewing work orders, timesheets, on-call logs, biweekly payroll submissions, and expense reports.
• Collaborated with the General Manager on strategic planning for regional properties.

• Orchestrated the engineering, installation, and deployment of FTTH, L-Band, CATV, IPTV, and CMTS systems in both residential MDU and commercial settings.
• Effectively supervised the daily activities of all field technical personnel.
• Directed the planning, installation, and deployment of expansive point-to-point and point-to-multipoint wireless networks.
• Established, executed, and oversaw maintenance programs to guarantee system efficiency, while also developing training initiatives for field staff.

• Coordinated and executed the engineering and deployment of satellite video, high-speed data, and VOIP systems in residential Multi-Dwelling Units (MDU) and single-family home communities across the region.
• Efficiently managed multiple construction teams concurrently handling various projects.
• Successfully oversaw project contracts with prominent providers including DirecTV, Wide Open West, and Comcast.

• Orchestrated the installation, configuration, and programming of Nortel PBX/VOIP telephone systems at various commercial sites.
• Delivered remote technical support to our nationwide team of installers, offering guidance via phone or remote-access tools.
• Took charge of system design and processed sales orders for our partner installation firms, ensuring seamless deployment.
• Skillfully designed, staged, and pre-configured PBX systems in preparation for on-site installation, optimizing efficiency and performance.