Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wade Jaeger

Rapid City,South Dakota

Summary

Over my 15-year tenure at Intelsat, I have advanced through four promotions, progressing from an Associate Technician to a Manager, and ultimately to a Senior Principal Engineer. I am a distinguished leader, adept at interpreting emotions, providing guidance, and accepting direction. My technical acumen is complemented by excellent relationship-building, training, and presentation skills, along with a keen ability to learn quickly. I am prepared to embark on the next phase of my engineering career, armed with a solid grasp of industry responsibilities and challenges. I am eager to further develop my skills and contribute to achieving this companies' objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sr. Principal Engineer

Intelsat
Ellenwood, GA
01.2023 - Current
  • Managed the data integrity of our CMDB
  • Aligned processes with future business needs by virtualizing aspects and implementing automation when necessary
  • Designing Alarm Engineering for current and future products
  • Collaborated effectively with cross-functional team members, including Architects and engineers, to achieve alarming and monitoring goals
  • Led DevOps team to anticipate and address future business and technological requirements.

Manager, Network Operations

Intelsat
Ellenwood, GA
01.2019 - 01.2023
  • Collaborated across departments to expand cross-functional organizational capacity and align on priorities, functions, and common goals
  • Controlled costs and optimized spending by restructuring budgets for labor, capital assets, inventory purchasing, and technology upgrades
  • Utilized a strength-based approach to evaluate employees, matching them with appropriate tasks based on their experience and training
  • Developed process improvements based on customer feedback to support long-term business needs
  • Adeptly managed administrative duties for both the NOC, ensuring seamless operational flow and effective support.
  • Supervised the operational tasks of the support staff

Senior Engineer, NOC Support

Intelsat
Ellenwood, GA
09.2017 - 01.2019
  • Resolved all escalated issues from the NOC related to the Core Network, the Enterprise Network, and applications
  • Oversaw network maintenance tasks and responsibilities with an operations focus
  • Led and participated in Technical meetings with hot-list customers
  • Led and participated in technical meetings with tool vendors
  • Facilitated a smooth transition to newer OSS/BSS model as lead representative of the NOC

Engineer, Service Management Support

Intelsat
Ellenwood, GA
01.2013 - 09.2016
  • Supported the Intelsat Network Operations Center for multiple Intelsat systems including Glowlink, Kratos, Cisco, and Juniper
  • Successfully tackled various technical challenges including database problems, network issues, and hardware malfunctions
  • Implemented installation of Intelsat systems at numerous global destinations
  • Performed quality checks to guarantee the functionality of installed systems
  • In anticipation of a complete NOC re-org, successfully overhauled the RF Monitoring System in the NOC, granting remote access to all users
  • Managed the organization and documentation of essential IP information, user accounts, user instructions, and administrative troubleshooting procedures
  • Collaborated with external vendors to ensure clear understanding of project scope and responsibilities
  • Attend daily meetings with lead engineers from Intelsat and vendor companies to ensure timely product delivery.
  • Ensured functionality of test systems, troubleshooting issues at both high and low levels when required
  • Handled high pressure situations consistently while supporting the Intelsat NOC.
  • Troubleshoot and resolve day to day system issues reported by users along with added tasks set forth by management

Technician, RF Operations Center

Intelsat
Ellenwood, GA
01.2012 - 01.2013
  • Served as shift lead when called upon
  • Streamlined problem-solving methods for applications.
  • Collaborated with customers to align their antennas accurately through testing sessions resulting in enhanced performance.
  • Successfully conveyed customer-related service disruption issues and their causes
  • Provided training to newly hired employees, ensuring their seamless integration into the company.

Associate Technician, Rapid Access Center

Intelsat
Ellenwood, GA
06.2009 - 01.2012
  • Provided domestic and international satellite access to SNG, Occasional Use, and leased customers
  • Enhanced service quality by resolving RFI issues through troubleshooting techniques
  • Managed a large volume of domestic and international calls daily, consistently delivering excellent customer service.
  • Edit and maintain RF System database to ensure all customer's loading and frequency plans are correctly represented

Education

Associate of Applied Science - Satellite Communications

Mitchell Technical Institute
Mitchell, SD

Skills

  • Microsoft Office, JIRA, network security, Cisco, Juniper, Linux, Python
  • Familiarity with LAN switching technologies such as STP, PVST, 802xx protocols, Gigabit Ethernet, Fast Ethernet, VLAN/Trunking (8021q & ISL), EtherChannel, HSRP, and VRRP
  • Experience with SONET, Frame Relay, terrestrial, and satellite leased lines
  • Highly knowledgeable in RF (C Band, Ku Band, Ka Band, X Band), IF, L-Band, and RF system block diagrams
  • Familiarity, expertise, and enthusiasm for industry best practices in network architecture and engineering within a dynamic environment
  • Experience in configuring SNMP tools like Netcool for fault monitoring and proficiency in packet capturing with tools such as Wireshark
  • Experience in Performance Monitoring tools such as SevOne and Cacti
  • Cisco Certified: CCENT 2017 - 2021
  • Cisco Certified: CCNA Routing and Switching 2018 - 2021
  • Cisco Certified Specialist - Service Provider Core
  • A natural leader who sets a strong example and possesses the willingness and capability to mentor junior staff members Recognizes the significance of maintaining open communication with management

Certification

  • Cisco Certified: CCENT - 2017 to 2021
  • Cisco Certified: CCNA Routing and Switching - 2018 to 2021
  • Cisco Certified: Certified Specialist - Service Provider Core - 2024 to Present

Timeline

Sr. Principal Engineer

Intelsat
01.2023 - Current

Manager, Network Operations

Intelsat
01.2019 - 01.2023

Senior Engineer, NOC Support

Intelsat
09.2017 - 01.2019

Engineer, Service Management Support

Intelsat
01.2013 - 09.2016

Technician, RF Operations Center

Intelsat
01.2012 - 01.2013

Associate Technician, Rapid Access Center

Intelsat
06.2009 - 01.2012

Associate of Applied Science - Satellite Communications

Mitchell Technical Institute

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Wade Jaeger