Ronald Unkel
Sterling Heights
Summary
Started in field 1987 repairing payroll equipment,warning systems. Mechanical as well as electronic. At Ricoh,began with duplicators,fax,all low,mid,high volume machines. Plus folding,shredders,wide format. Some ink jet. At Applied have been working on everything up to and including production equipment. Customer service,satisfaction has been my strongest motivator.
Overview
23
23
years of professional experience
Work History
Field Service Technician
Applied Innovation
06.2015 - Current
- Service and support client equipment.
- Manage large accounts. City of Sterling Heights,City of Warren, Royal Oak Schools,West Bloomfield Schools.
- Manage high demand production account. Lipari Foods.
- Maintain a larger than average carstock.
- Service Lexmark,HP,Kyocera printers.
Service Technician
J&J Digital Solutions
12.2011 - 01.2015
- Service and support on Ricoh,Kyocera ,HP printers,copiers and wide format.
- Delivery and network connectivity of equipment.
Field Service Technician
Ricoh USA
02.2003 - 12.2011
- Service and support Ricoh printers,fax,wide format,low,mid and high volume copiers,duplicators.
- Printing and scan setup.
- Maintain large accounts such as Oakland University,Rochester Schools,Comerica.Quicken Loans.
Education
Electronics Technology Certification -
National Institute of Technology
East Detroit,Mi03-1987
High School Diploma -
Michigan Lutheran Seminary
Saginaw, MI05-1984
Skills
- Preventive Maintenance
- Troubleshooting and repair
- Mechanical aptitude
- Repair and installation
- Courteous and professional
- Service quality
- Customer Service Focused
Timeline
Field Service Technician
Applied Innovation
06.2015 - Current
Service Technician
J&J Digital Solutions
12.2011 - 01.2015
Field Service Technician
Ricoh USA
02.2003 - 12.2011
Electronics Technology Certification -
National Institute of Technology
High School Diploma -
Michigan Lutheran Seminary
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