Ronald White
Web Design
Portland,OR
Summary
PERSONAL STRENGTHS energetic, reliable, and resilient. Committed to self improvement . I enjoy working with a team and with the public. Detail-oriented with extensive medical inventory systems services background. Co-Managed Hospital department accounts receivables at large medical facility and achieved 96% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
27
27
years of professional experience
Work History
Data Analysis Specialist
Kaiser Sunnyside Medical Center
01.2020 - 09.2020
- Sit with and analyze and evaluate employee’s job functions in an effort to identify system and data bottlenecks/inefficiencies.
- Make subsequent recommendations on how to maximize and manage data flow.
- Submit my recommendations and results to department representatives for further evaluation.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Participated in requirements meetings to understand business needs.
Linen Room Worker
Kaiser Westside Medical Center
05.2013 - 01.2020
- Coordinate linen delivery process per department request according to linen department policies and procedures.
- Coordinate schedules per department guidelines for timely delivery.
- Develop, analyze, and submit ongoing reports as requested including statistics, charts, and graphs using Linen Master software and business math skills.
- Adaptable in performing other related duties as developed per department need, such as hand stocking and reorganizing linens or stocking rooms with direct patient care equipment.
- Refers to manager of fiscal operations for ordering linen as needed.
Call Center, Customer Service Operator
Spherion Temporary Service
05.2010 - 07.2010
- Inform identity theft victims of their means of legal recourse according to script guidelines.
- Collect, document, and forward identity theft victim information for pursuing legal counsel.
- Answer routine administrative inquiries.
- Take messages as necessary.
Office Technology specialist
Dwell Realty
06.2008 - 05.2010
- Install/maintain/update office software and perform daily backup routines.
- Forward real estate and other complex inquiries to the appropriate personnel.
- Coordinate and manage SharePoint resources and entries regarding past and present customer transactions.
Call Center, Customer Service Operator
Stream International INC
09.2007 - 04.2008
- Make recommendations /regarding current level of maintenance coverage and upgrade as needed.
- Process electronic transaction via debit/credit card.
- Manage heavy call volume with 93 percent average solution rate.
- Manage electronic in-basket in multiple system applications.
Call Center, customer Service Operator
Express Employment Professionals
04.2007 - 08.2007
- Verify cell phone coverage and provide appropriate inbound caller tech support for several major cell phone companies including Sprint, Verizon, Tmobile, and Cingular cellular according to script procedures and guidelines.
- Collect past due balances and recharge respective customer cell phone services following appropriate policy/procedure.
Data Communications Technician
Oregon Health Sciences University
03.1994 - 06.2005
- Manage and maintain PBX connections for call center consisting of 23 telephone support representatives servicing over 10,000 users both local and remote.
- Administer phone support for customers of various computer skill levels ranging from beginning to advanced.
- Request and/or obtain customer trouble ticket number when necessary.
- Track unresolved trouble tickets using multiple system applications and escalate as needed.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Provided training to customers to enhance use and understanding of network systems.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Installed and configured new devices and system components.
- Researched and recommended network and data communications hardware and software.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Implemented training programs to improve knowledge and skills of new technicians.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Education
No Degree - DATA SCIENCE
INTELLIPAAT
219 E. Hillsdale Blvd. Suite 205, Foster City, CA 06.2024
Licenses & Certifications
Bachelor of Science - Mathematics
Portland, State University
1990
Skills
- Activity diagrams
- Data formatting
- Data validation
- Data analysis
- Project Management
- Microsoft Visio
- UNIX platform
- Technical Analysis
- Oracle Business Intelligence
- Software Testing Life Cycle (STLC)
Timeline
Data Analysis Specialist
Kaiser Sunnyside Medical Center
01.2020 - 09.2020
Linen Room Worker
Kaiser Westside Medical Center
05.2013 - 01.2020
Call Center, Customer Service Operator
Spherion Temporary Service
05.2010 - 07.2010
Office Technology specialist
Dwell Realty
06.2008 - 05.2010
Call Center, Customer Service Operator
Stream International INC
09.2007 - 04.2008
Call Center, customer Service Operator
Express Employment Professionals
04.2007 - 08.2007
Data Communications Technician
Oregon Health Sciences University
03.1994 - 06.2005
No Degree - DATA SCIENCE
INTELLIPAAT
Licenses & Certifications
Bachelor of Science - Mathematics
Portland, State University
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