Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Wilfong

Huntington,WV

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Amazon
Huntington, WV
10.2010 - 10.2014
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

Pocahontas County High School
Marlinton, WV
05-1995

Skills

  • Product Knowledge
  • Data Collection
  • Team building
  • Time Management
  • Written Communication
  • Analytical Skills

Timeline

Customer Service Representative

Amazon
10.2010 - 10.2014

High School Diploma -

Pocahontas County High School
Ronald Wilfong