Ronald Williams

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Created schedules and monitored payroll to remain within budget.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Recruited, trained and empowered employees to achieve key performance indicators.
• Supervised employees through planning, assignments, and direction.
• Administered employee discipline through verbal and written warnings.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Tracked monthly sales to generate reports for business development planning.

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Conducted regular performance reviews for all employees in the branch.
• Managed staff scheduling, hiring and training processes.
• Monitored financial performance of the branch on a monthly basis.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Planned work schedules to maintain adequate staffing levels.
• Resolved escalated customer complaints in a timely manner.
• Increased efficiency and drove branch revenue by optimizing daily operations.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Responsible to maintain the highest quality of service in high profile commercial accounts. Working with third party auditors. Training of technicians on commercial accounts as well as performing Quality assurance checks to maintain quality. Worked closely with management teams, supervisors and technician's. Prepared weekly reports to upper management.