Ronald Williams II
Winterville,NC
Summary
Results-driven Automotive Service Manager attentive to business demands and budget targets. Coordinates highly successful, profitable and customer-focused operations with excellent leadership abilities. Decisive in implementing new strategies and enforcing optimal policies for service program.
Overview
35
35
years of professional experience
Work History
Automotive Service Manager
Bridgestone Retail Operations LLC.
Kinston, North Carolina
01.2023 - Current
- Resolved customer disputes through attentive listening and effective solution identification.
- Evaluated customer complaints, implementing corrective actions as necessary.
- Performed daily inspections of service technicians' work to ensure quality standards.
- Scheduled preventive maintenance services per manufacturer's recommendations.
- Developed policies and procedures to enhance workflow efficiency.
- Analyzed repair orders to identify trends in vehicle issues and associated costs.
- Coordinated daily operations to meet compliance with budget goals.
- Established effective vendor relationships for cost-effective repairs.
President
Carolina Marble Products, Inc
Farmville, NC
04.1997 - 10.2022
- Managed operations for accounts payable, accounts receivable, and payroll to ensure accuracy.
- Maintained office technology, including equipment, software, and networking systems.
- Researched and sourced quality raw materials to enhance product function, aesthetics, and workability.
- Scheduled production activities to optimize process flow and efficiency.
- Developed and implemented procedures for streamlined manufacturing processes.
- Diagnosed and resolved quality issues with final products to uphold standards.
- Conducted employee interviews, training, and supervision to foster team growth.
- Created and updated personnel policy manual to align with organizational standards.
Sales Associate
Agri Supply Company
Greenville, NC
09.1994 - 03.1997
- Outside Sales promoted to Front Desk Customer Service
- Worked in every department learning all aspects of each to improve customer service.
Sales Associate
Dunham's Sports
West Bloomfield, MI
03.1992 - 08.1994
- Sales associate in charge of seasonal displays, in-store advertising, and inventory
- Merchandiser for new location set-up
- Helped customers find specific products, answered questions and offered product advice.
Assistant Manager
Arbor Drugs
Pontiac, MI
01.1991 - 02.1992
- Stockman promoted to Assistant Manager in charge of daily operations
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
Some College (No Degree) - Business Economics
Pitt Community College
Winterville, NCSome College (No Degree) - Business Administration
University of Mississippi
University, MSSkills
- Resources Allocation
- Quality Assurance
- Policy Development and Enforcement
- Administrative Management
- Process Improvements
- Regulatory Compliance
Timeline
Automotive Service Manager
Bridgestone Retail Operations LLC.
01.2023 - Current
President
Carolina Marble Products, Inc
04.1997 - 10.2022
Sales Associate
Agri Supply Company
09.1994 - 03.1997
Sales Associate
Dunham's Sports
03.1992 - 08.1994
Assistant Manager
Arbor Drugs
01.1991 - 02.1992
Some College (No Degree) - Business Economics
Pitt Community College
Some College (No Degree) - Business Administration
University of Mississippi