Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
Ronald Young

Ronald Young

Oxford,Mississippi

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Arise
11.2017 - 04.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Senior Field Service Engineer

ABB USA
04.1998 - 04.2017

Startup of new DCS control system, Functionality test, final in service tuning of powe generation plant including turbine, balance of plant, and boiler.


Education

Business Management - Organizational Communication

Liberty University, Lynchburg, VA
12.2012

Associate In Electronics Engineering Technology - Electronics Equipment Installation And Repair

McNeese State University, Lake Charles, LA
05.1971

Skills

  • Product Knowledge
  • Report Generation
  • Consultative Sales

Accomplishments

Customer Service for Princess Cruise line


Customer Service for Automotive insurance company

Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Flexible work hoursWork-life balance

Timeline

Customer Service Representative - Arise
11.2017 - 04.2024
Senior Field Service Engineer - ABB USA
04.1998 - 04.2017
Liberty University - Business Management , Organizational Communication
McNeese State University - Associate In Electronics Engineering Technology, Electronics Equipment Installation And Repair

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Ronald Young