RONALD F. MOATS JR

Charles Town,WV

Summary

Results-driven Operations and Installation Manager with over 15 years of experience leading teams and managing complex logistics to drive operational excellence across multiple regions. Expertise includes transitioning from high-volume retail management to hands-on installation and service oversight, with a proven track record in new store openings (NSO), technical training, budgeting, inventory management, and maximizing customer satisfaction. Demonstrates exceptional ability to ensure strict compliance with operational standards while coordinating consumer satellite installation projects. Committed to leading high-performing technical teams to achieve strategic objectives and enhance overall service delivery.

Overview

years of professional experience

Work History

Southeast Territory Manager

Hughes

Gaithersburg, MD

10.2023 - Current

Oversee the planning, scheduling, and management of consumer satellite internet system installations across an assigned region, ensuring timely completion and adherence to high-quality standards.
Supervise and mentor installation technicians and subcontractors, providing technical guidance and training to maintain high efficiency and compliance with company safety regulations.
Serve as the primary customer interface for installation timelines and requirements, proactively resolving concerns to maintain high customer satisfaction scores (KPIs).
Manage budgets, control costs for installation projects, and ensure the timely procurement and delivery of necessary equipment and materials.
Implement corrective actions based on post-installation inspections and track progress, preparing detailed operational reports for senior management.

Store Manager/Ops Lead /New Store Opening Lead

The North Face

Hagerstown, MD

09.2014 - 10.2023

Operations & Logistics: Assisted the District Manager as the Operations Lead for 15 stores within the Mid-Atlantic District, improving standard operating procedures and inventory management. Functioned as a New Store Opening Lead, traveling nationally to manage the site representative responsibilities and set up every aspect of new locations from the ground up, ensuring seamless operational readiness for Grand Openings.
Leadership Development: Designed and executed professional development, recruiting, training, and performance evaluation programs for management and staff, directly contributing to a positive culture and reduced turnover. Selected to perform new Store Manager training for the district.
P&L Management: Managed full P&L accountability, including payroll, scheduling, budgeting, and cost control for a high-volume retail location.
Merchandising & Sales: Directed all merchandising, floor sets, and marketing activities, leveraging financial and market knowledge to exceed company sales goals consistently.

Store Manager

Adidas America

03.2008 - 05.2014

Successfully managed all aspects of store operations, including sales performance, personnel management, merchandising, and customer relations.
Trained, counseled, and recognized staff, fostering a goal-oriented and high-performing team environment.
Provided regional support for logistics and inventory management, ensuring efficient movement and tracking of merchandise across multiple locations.

Education

High School Diploma - Advanced

Boonsboro High School

Boonsboro, Md

Mechanical Engineering

Hagerstown Community College

Hagerstown, MD

Skills

Operations & Technical: Project Management (Installation Scheduling), Budgeting and Cost Control, Regulatory Compliance, Inventory/Order Management, Logistics Coordination, Satellite Systems Knowledge (Installation/Troubleshooting)

Leadership & Management: Team Supervision, Personnel Development, Technical Training, Mentoring, Business Leadership, Cross-Functional Communication, Customer Relations, Problem-Solving

Systems & Tools: Proficiency in CRM Systems (Inferred), Project Management Software (Inferred), Records Organization and Management

Timeline

Southeast Territory Manager

Hughes

10.2023 - Current

Store Manager/Ops Lead /New Store Opening Lead

The North Face

09.2014 - 10.2023

Store Manager

Adidas America

03.2008 - 05.2014

High School Diploma - Advanced

Boonsboro High School

Mechanical Engineering

Hagerstown Community College