Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronaldo Cichini

Saint Johns,FL

Summary

Professional in production support with strong track record in troubleshooting, system maintenance, and incident resolution. Known for collaborative approach, adaptability, and delivering reliable solutions under tight deadlines. Expertise in scripting, database management, and application performance tuning. Dependable team member with results-driven mindset and knack for problem-solving in high-pressure environments, Fluent in English, Portuguese, and Spanish, I bring a global perspective to team collaboration and innovation, significantly enhancing operational efficiency.

Overview

18
18
years of professional experience

Work History

AVP - Production Support Engineer

Deutsche Bank
01.2023 - Current
  • Document technical area processes and write step by step manuals systems.
  • Create flowchart about IT process.
  • Create, edit and upload files on confluence pages.
  • Support helpdesk level2 for Rates systems.
  • Analyze log in Linux, Server-Grid, DAP Portal and Splunk tools.
  • Analyze problem, solve them and integration with the development team to seek the best solutions with end users.
  • Analyze code in the Bitbucket tool.
  • CMD GIT to pull, add, commit and push codes for our repository and Administrator for our repository.
  • Monitoring Servers, Application, Database in Geneos, Splunk and Grafana.
  • Setup Geneos: NetProbes, Managed Entities, Types, Samples, Rules, Active Time and Static Variable.
  • Control patches in Service Now system.
  • Deploy and Upgrade system and database in Linux/Unix, Server-Grid, DAP Portal and Urban Code tools.
  • Create checkout after applying patches.
  • Managed support INC, Changes and Problems using our Service Now ticket management system.
  • Responsible for the roles: change Initiator, Technical Delivery, Technical Operation, Implementer, Verifier, Assurance Manager and CAB.
  • Client Service Manager (CSM) for different Rates Systems.
  • Work in DR and create evidences.
  • Control projects and tasks on Jira.
  • Run command line Linux/Unix.
  • Create database using method Data Definition Language (DDL).
  • Develop queries for data manipulation, analysis, extraction, transformation and loading using method Data Manipulation Language (DML).
  • Extract, Transform and Load data to build Tableau Reports.

App Support Analyst

CITI Bank USA
06.2021 - 12.2022
  • Documented technical process the area.
  • Wrote step by step manuals systems.
  • Supported helpdesk level2 in the FRA (Financial Result Area), APS (Allocation Processing System) and MOPO (Money Position For NY Finance Treasure) system.
  • Analyzed errors log (IFW and Kibana), problems and solve them.- Integration with the development team to seek the best solutions with end users.
  • Ran command lines in Unix/Linux.
  • Developed queries for data manipulation, analysis, extraction, transformation and loading using method Data Manipulation Language (DML) in PL/SQL from Oracle.
  • Managed support tickets using our Service Now ticket management system.
  • Controlled patches in Starfleet system.
  • Deployed system using UrbanCode tool.
  • Created checkout after applying patches.- Monitored Health Rules in the AppDynamics.
  • Developed system control to improve the area using the tools: Access (Table ,Form, Query, Report), build query in SQL and develop in VBA.- Created power point presentation.
  • Created database using method Data Definition Language (DDL).
  • Developed queries for data manipulation, analysis, extraction, transformation and loading using method Data Manipulation Language (DML).
  • Created users access and gave privileges' to database using method Data Control Language (DCL).
  • Used SharePoint to control tasks and manage documents and versions .

Business System Analyst

Totvs
01.2009 - 09.2019
  • Conducted a survey of the client's processes, and documented the process used and sought to improve the process so that the client had a high performance delivering results and obligations.
  • Documented the entire mapped process using the Word and Excel tools.- Elaborated flowcharts of the mapped processes using Vision or Bizzoo tools.
  • Participated in important meetings together with the client to make the best projects' decisions and created documents with summaries of the meeting.
  • Configured the ERP system and performed Technical Testing of the Protheus System for the modules: Accounting, Tax, Financial, Fixed Assets, Billing, Purchasing and Travel Template.
  • Trained key users, making sure they had all the support and knowledge they need to improve there process.
  • Created scenarios in Excel so that users had an isolated and integrated test plan between the client's departments and ensured that we meet deadlines.
  • Analyzed the problems reported by the users in their tests and worked together with the team and the customer to find a solution.
  • Used agile methodology and Software Development Life Cycle (SDLC).
  • Developed routines and reports using ADVPL language.- Created database using method Data Definition Language (DDL).
  • Developed queries for data manipulation, analysis, extraction, transformation and loading using method Data Manipulation Language (DML).
  • Created users access and gave privileges' to database using method Data Control Language (DCL).
  • Wrote queries to export XML and JSON files in T-SQL.
  • Managed support tickets using our Jira-Based support ticket management system.
  • Shared project files using the One Drive and Drop Box.

Support Analyst

Subway Link
04.2007 - 10.2008
  • Assisted Protheus users regarding modules: Accounting, Tax, Financial, Fixed Assets, Purchase and Billing.
  • Supported the Office Package and hardware maintenance.- Maintained the Windows Server (AD, DNS, DHCP, ISA Server, Storage and DataBase).
  • Aided in the formatting computers and installing of Windows, Office package, Coredraw, Photoshop and others software.
  • Used the VMWare to virtualization machines.

Education

MBA - Information Technology And Strategy

Fundação Getulio Vargas
Sao Paulo, Brazil
02-2014

Bachelor of Science - System Analysis

Universidade Sant'Anna
Sao Paulo, Brazil
12-2005

Skills

  • SO: Windows, Windows Server and Unix/Linux
  • Banco de Dados: Oracle, SLQ Server, Sybase and MYSQL (JSON)
  • Monitoring tools: Geneos, Splunk and Grafana
  • Cloud: Data Engineer GPC and Argo CD
  • Data: Big Query and Looker (GCP), Tableau and Power BI
  • Releases: Server-Grid, Urban-Code, DAP and DWB Portal
  • Controls: Jira and Service Now
  • Dev: Cobol, VBA, HTML and CSS

Timeline

AVP - Production Support Engineer

Deutsche Bank
01.2023 - Current

App Support Analyst

CITI Bank USA
06.2021 - 12.2022

Business System Analyst

Totvs
01.2009 - 09.2019

Support Analyst

Subway Link
04.2007 - 10.2008

MBA - Information Technology And Strategy

Fundação Getulio Vargas

Bachelor of Science - System Analysis

Universidade Sant'Anna

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Ronaldo Cichini