Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Timeline
Generic

RONALDO DE FREITAS

Richmond,Tx

Summary

Enthusiastic and reliable who also takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Curbside

HEB Grocery Store
10.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
  • Assisted store management in maintaining optimal inventory levels for popular items, ensuring timely restocking.
  • Expedited order processing by swiftly locating and gathering requested products from the store shelves.
  • Collaborated with team members to ensure seamless communication and coordination of curbside orders.

Assistant Manager

Breakers Korean BBQ
01.2023 - 05.2023
  • Managing most daily operations
  • Being able to train and mentor staff
  • Proficiency in maintaining high standards of food, customer service, and customer satisfaction

Lead Server

Breakers Korean BBQ
08.2022 - 05.2023
  • Being able to manage a team of severs
  • Ensuring in customer satisfaction
  • Great leadership skills
  • Communicating and solving problems with other severs

Server

Breakers Korean BBQ
04.2022 - 05.2023
  • Greeting and welcoming guest
  • Explaining menu and taking order for customers
  • Multi-tasking in a busy environment
  • Proficiency in serving and interacting with customers

The Shop at James Reese
08.2020 - 01.2023
  • Greet customers and determine what kind of service customers need done
  • Assist in inspecting all work prior to allowing car to be released
  • Perform routine maintenance services such as oil changes, lubrications and tune ups
  • Repair tire leaks, install new tires, balance and rotate tires

Busser

Texas Roadhouse
01.2022 - 04.2022
  • Greet newly seated guests to offer bread and present menus
  • Work with waitstaff to ensure all customer needs were met
  • Keep table and floors clean during and after guest meals
  • Wipe down and sanitize tables and clean floor

On Demand: Pressure Washing
08.2019 - 01.2022
  • Established and ran a successful pressure washing business
  • Responsible for obtaining clients, scheduling and attending visits, organizing visits, and maintaining client relationships
  • Maintained and repaired pressure washing machines using various hand tools when necessary
  • Used private equipment to clean houses, patios, driveways, and sidewalks for homeowners

On Demand: Auto Care
08.2019 - 01.2022
  • Established and ran a successful Auto Detail and Repair shop
  • Performed various automotive repair and maintenance task
  • Troubleshooted issues with cars and trucks
  • Assisted with shop cleaning
  • Installed new and aftermarket parts to boost car performance
  • Weekly wash and polish vehicles for customers

Education

High School Diploma -

Stephen F Austin High School
Sugar Land, TX
05.2023

Skills

  • Programs: Microsoft Word, Excel, and Power Point
  • Customer Service
  • Hospitality
  • Punctual
  • Flexibility
  • Reading Comprehension

Awards And Acknowledgements

  • 2022 Houston Top Tech Challenge - Automotive Competition
  • Automotive Service Excellence - Automobile - Suspension and Steering
  • Automotive Service Excellence - Automobile - Electrical/Electronic Systems
  • Automotive Service Excellence - Automobile - Engine Performance
  • Automotive Service Excellence - Automobile - Engineer Repair
  • Automotive Service Excellence - Automobile - Manual Drive Train and Axles
  • Automotive Service Excellence - Automobile - Heating and Air Conditioning

Timeline

Curbside

HEB Grocery Store
10.2023 - Current

Assistant Manager

Breakers Korean BBQ
01.2023 - 05.2023

Lead Server

Breakers Korean BBQ
08.2022 - 05.2023

Server

Breakers Korean BBQ
04.2022 - 05.2023

Busser

Texas Roadhouse
01.2022 - 04.2022

The Shop at James Reese
08.2020 - 01.2023

On Demand: Pressure Washing
08.2019 - 01.2022

On Demand: Auto Care
08.2019 - 01.2022

High School Diploma -

Stephen F Austin High School

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